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Business Profile

New Car Dealers

Mercedes Benz of North Olmsted

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromMazen A

    Date: 01/25/2025

    3 stars
    I recently purchased a brand-new car from Mercedes-Benz of North Olmsted, and my experience was a mix of excitement and disappointment. The team is great and really helpful, however after signing the contract and taking a walk around the vehicle, I noticed scratches on the car that were not disclosed to me beforehand. This was extremely frustrating, as I was under the impression that I was purchasing a pristine, brand-new vehicle.
    The dealership failed to point out or address these issues during the sales process, which felt deceptive. Transparency and attention to detail are critical when making such a significant purchase, and I did not feel that was the case here. While I expected a luxury car-buying experience from a reputable brand like Mercedes-Benz, the lack of communication and oversight regarding the physical scratches was disappointing.
    To be fair, I was told to go to any auto-shop or service to get a quote for a new bumper to which the dealership will pay a check to. However, is this the kind of “brand new” luxury car purchase experience expected? I don’t think so!!
    I hope they improve their quality checks and keep up their customer service practices to ensure future buyers don’t encounter the same issue.

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