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Business Profile

Lumber Store

My Wood Loft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lumber Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the May of this year I ordered a customer dining room table and three wood shelves. The dining room table was quoted at 20 weeks max and the shelves were quoted at 16 weeks max. Both deadlines have come and gone and I've heard nothing from the business. When I attempted to reach them the phone inbox was full and my emails go unanswered. I had to put down a 50% deposit on on the table and we paid the shelves in full. I have the receipts for the orders.

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 3rd, 2023: placed order for (4) reclaimed barn wood boards to be milled at later date. Paid $337.82 ($100 was from a purchase of a stained glass window)
    June 16th 2023: returned to facility in North Ridgeville to chalk up the boards for the milling process. Paid $203.96

    Was told expected finished products to be completed around 6 to 8 weeks.

    Multiple phone calls to Tori at the shop and her cellphone were placed by myself and my wife with no return call or text.

My Wood Loft is NOT a BBB Accredited Business.

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