Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trees were uprooted that sat on top of my creek in August and August 31, company came out . Cut the trees. They knew when bidding on this job that they would probably spring ,their company could do this. Trees ended up springing up and landed bottom of creek , severely restricting the flow of water. I have tried to settle this with owner, he feels he has done all he should and I am now responsible for the removal .. his manager lied and said I showed him the roots, and also lied about work he did to try and resolve this issue . At no time did we walk up and look at the roots as you could not access that area and they need to show me where they cut the roots to help remove the root ball . There are no signs of a chain saw on those roots .
  .This is a huge bill as it will take an excavator to remove this, 2 years ago $3500 just to bring an excavator on the property . . His” we’ve tried everything is not acceptable” those roots were not in the creek at all , they never were . They are now at the bottom of a creek, jeopardizing property downstream of flooding as this creek goes over the banks several x a year.
  Response from company 81 days after they came into my property
  Hi ****, Dennis Tree Service was called for an emergency job because the trees were blown over, and as you showed me, the creek had washed the earth away from the bottom of the trees. But because we truly appreciate every customer and were not responsible for the horrible storm or no earth under the trees, you know we did try and help, we removed soil away from root ball with pressure washer, try to cut the root ball apart with chainsaws and bring a 50 ton crane to try and remove...unsuccessfully...was all at our company's expense which, I hope proves our dedication to customers. So I'm hating giving you bad news but that charge from xxxxxxx is a homeowners expense.
  I contacted his Insurance and they do not cover for screwups his company does that didn’t damage physical property .

  

  Business Response

  Date: 11/26/2023

  Hi ****, we are sorry these trees blew down during that
  horrible storm.  The fallen trees were
  blown over and laying in your front yard, which were considered an act of God, because
  they were located at the edge of the creek bank they had, over time got under
  washed by the water flow and left no earth under them, which is why they blew
  over.  So even though we didn’t have
  anything to do with the situation of them falling, we do care about every
  customer so at our own expense we tried to remove the fallen root balls by
  multiple means and couldn’t but didn’t stop there.  We spent the time to put you in touch with
  someone who could help.  We treat every
  storm call as an emergency and were there right away to remove and cut up these
  trees but did not cause the trees to fall nor remove all the earth under them.  We are sorry this happened at your property,
  and we hope the company we put you in touch with resolves your dilemma and hope
  you do realize the amount of time and effort we put into this does show we went
  far above and beyond to help you.

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As you said in your text , there was no way of stopping the tree from springing back into the creek. Than you should have refused the job and directed me to the other tree service that was capable of doing the job and getting it done right . You power washed the roots and brought a crane in and that was it . Future customers beware , if they screw up and it’s gonna cost them money, it will come out of your pocket not theirs . 

  
  
  
  Regards,
  
  
  
  **** *****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All tree trunks need to be cut into fire wood size, not left laying all over my front
  Yard to “season” and split this fall.

  

  Business Response

  Date: 05/15/2023

  Dear *******,  we did cut your wood into firewood peices and I'm sorry you aren't happy, but you had very large trees.  We did cut everything up in firewood peices.   There is no way to split wood that is still green and we could not be expected to split your wood, only cut up.  

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The following video link shows the extent of the debris and wood laying all over the yard. These are extremely heavy pieces and cannot be

  moved. I do not understand how this is stacked wood, or how I am to keep my yard mowed or cleaned in this mess that was left. I have had trees and tree trunks removed and cut no matter that it is green wood. I am very upset with this service, not what we had discussed at all.
  

  *******************************************

  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *************
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 05/19/2023

  Dear *******,  we wanted to haul all your wood away, but you wanted us to leave all the wood from 3 trees and I did tell you it's a lot of wood and it would take up your whole yard, you told us it didn't matter you still wanted the wood.   I  gave you hundreds of dollars off and had crews spend a large amount of time cutting all that up.  As you know we did cut up your wood and it really is next to impossible to split green wood.    If you would rather have us haul that wood away, it will be an additional charge but we can send a crew with a dump truck and trailer and haul it away.    And please remember, I did tell you "that is going to be a large amount of wood "   

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *************
  
  
  
  It is not impossible to cut green wood as the 3 trees were all green wood because they were not dead trees. If they couldn’t be cut because they were green, then how did you cut them to begin with? The trees were supposed to be cut into manageable firewood pieces per our agreement. The trees were cut into large pieces where the trees fell and left strewn across my whole yard. They were supposed to be stacked into piles. I cannot even use a push mower to take care of my yard. I cannot even move these pieces as they are 100+ pounds each. Yes, I did want the wood as per our agreement, they were to be piled or stacked in the yard, not left strewn across the yard. My neighbors have been asking when you were coming back to finish the job and are shocked when I tell them that this was the end of it. I have never in my life seen a tree service leave such a mess on a yard, they usually will stack or pile the wood. I also have never had any tree service say they cannot cut the wood into firewood size because of it being too green. All I want or wanted was it to be cut into smaller manageable pieces, that can be moved. I cannot even roll them, because they are so heavy. I feel I was taken advantage of because I am a senior citizen.
  
  
  
  
  
   

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dennis Tree service was contracted to cut down and remove a tree from the back of my property on Nov. 24th 2021. The tree was cut down and a small portion of the wood was hauled away, the piece of equipment they needed to remove the remainder of the tree was broke and getting repaired. They told me they would be back when the equipment was repaired, they received payment in full before they left that day, which they received. since that time, they stopped back one time in the early part of Dec. 2021 and I spoke to **** ******* *owner) once this past June with the promise that they would show up at the end of the week to remove the remainder of the tree, no call, no show. since June I have left at least 20 phone messages to the business and ****** cell with no response. I have seen the company doing work around the area, the piece of equipment required to finish my job looks to be working just fine in other people's yards.

  

  Business Response

  Date: 08/24/2022

  Thanks for contacting BBB, I spoke with **** today and he explained how far back it was and yes repairs are done so if it's convenient, I will call you tomorrow 8/25. And stop by to assess myself and get this taken care of right away.   I will call from my mobile # ***** ********.   Thanks again and I look forward to speaking with you.   ***** ******** General Manager Dennis Tree Service.