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Business Profile

Association Management

Renner Management Group Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Renner Management Group Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Renner Management Group Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Renner Management had been the Management Company for my Condo Association Sturbridge Crossings I for many years. Service had always been lackluster, but the past few years it went from tolerable to unacceptable. Management was continually making financial decisions and signing expensive contracts without board approval. In the past five years, we had only one annual meeting, when they were contracted to hold these once per year. When brought to the manager *** ********* attention, he assured me it would no longer be an issue, and took over our account for him to handle personally. He then began contracting expensive work without our knowledge, approving invoices without board approval. About 6 months worth of jobs and invoices were contracted and paid for without board knowledge or approval. After multiple months of conversations with him about this, I sent him an email that detailed imposing financial penalties if invoices were approved without the board, and requested financial information (bank statements, owner balance sheets etc), to get an annual meeting scheduled, and gave him 3 weeks to get it all together (more than enough time). On the deadline day, he provided no information and instead terminated services with no notice. Now he is refusing to provide information to our new management company. His company also continued to take automated payments from residents for dues the following month. This is the most unprofessional company I have ever dealt with.

      Business Response

      Date: 08/21/2024

      I disagree with *** ********* and his assessment of the situation. All information and funds were and have been turned over to his new management company. 

    Renner Management Group Inc. is BBB Accredited.

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