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Business Profile

Cell Phone Equipment

RXP Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

This profile includes complaints for RXP Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RXP Wireless, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a complaint concerning a sales issue regarding customer service and the manager of a location RXP oversees. Shortly after submitting the complaint, I was contacted by district manager **** *******. I explained the issue and he acknowledged I had a valid point. He also let me know that the manager I worked with before was no longer employed by RXP. Mr. ******* offered a solution I felt was fair and told me he would need time to make it happen. A month later I decided to reach out since I had not heard from Mr. ******* and felt he had ample time to work the solution he offered. I made two phone calls and left voicemails with my contact information. On the third phone call I was directed straight to voicemail. I realized I was being ignored by Mr. ******* and he was not going to honor his commitment to resolving the issue.

      Business Response

      Date: 09/13/2022

      We have worked with the customer to finish the issue and the customer received what they wanted.

      The customer requested a buyout of the device which we completed so he could use the device overseas.

      Customer gave us information that they were happy with the outcome and had no issue going forward.

      Customer Answer

      Date: 09/14/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am happy with the outcome and find they went above and beyond to resolve the issue. It’s regrettable that it too as long as it did and required multiple complaints on various platforms. Overall 8/10. 

    RXP Wireless, LLC is NOT a BBB Accredited Business.

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