Complaints

This profile includes complaints for Wiese Plumbing and Heating Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wiese Plumbing and Heating Co. has 2 locations, listed below.

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  Wiese Plumbing and Heating Co.

  3807 Wadsworth Rd Norton, OH 44203-5031

  
• 

  Wiese Plumbing and Heating Co.

  PO Box 1034 Norton, OH 44203-9434

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/2023 Wiese Plumbing replaced a leaking water heater that they originally installed in January of 2021. It was under warranty. However, the original water heater they installed had a cracked drip pan. So when the water heater leaked, it went all over my floor.
  On 11/14/2023 ***** came out to do the warranty replacement. I asked ***** if he could make sure he replaced the drip pan as it has a crack and is not serving its purpose. ***** told me he did not have one in his truck and would have to go buy one at Home Depot/Lowes. He called me and told me they did not have any at the hardware stores and that he must go to his warehouse to get one and it would take him approximately an hour. When he got back and supposedly installed the new pan, I asked to see the old one and he said it was buried under boxes in his truck. Unfortunately, I did not press him to show me, I just simply wanted to see how a pan like that could crack.
  While ***** removed the old water heater, he dripped sediment and rust all the way out of the house as seen in pictures provided. I told him it would cost me approximately $200 to hire carpet cleaners and he agreed to remove it from the installation’s costs, as seen as a line item on the provided receipt.
  After he left I realized he never installed a new pan and he also charged me for a new pan, as seen as a line item on the receipt for $65.
  Wiese then charged me the full $675 amount which did not include the $200 refund for the cleaning and the $65 refund for the non-installed drip pan
  They told me they would come back out and install the drip pan. The first appointment was 12/6 and the second appointment was 12/14, both of which they no called/no showed.
  On 12/19 I had to call and got to speak with ***** who told me he would ONLY refund me $220 via check in the mail. I asked why it would not be the full amount he had no explanation. He told me take the $220 or he is not going to give me anything.

  

  Business Response

  Date: 01/03/2024

  Our tech did clean up after himself.  We did offer to install the expansion tank and he refused.  We did issue him money back.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  If the technician was so seasoned as Wiese Plumbing said, he would have been able to identify the p-trap needed taken off and unclogged. That so called season technician would have had my house in a demolition mode if I had not got a second opinion.  The ceiling in my kitchen had nothing to do with what he said needed done so that's neither here nor there. I never received a phone call back from Wiese Plumbing, but I did receive a phone call from ****** from **** ***** and we discussed this matter and he has settled the issue. I'll be praying that the technicians at Wiese Plumbing gets retrained and  recertified before they start giving estimates on what needs. God bless.

  
  

  

  Business Response

  Date: 10/19/2023

  Sorry to hear regarding your complaint. We do like to get all the facts from both the tech and the homeowner before responding so we can accurately discuss the matter. Reviewing the pictures from when our tech was there, our picture indicates the tub spout is fine, and is completely different from the pictures we were sent after we left the job. We did remove the access panel behind the tub, however the tub faucet is not accessible at that point, nor was there any issue with the tub spout for us to work on. Clearly the pictures are different, however it was clearly after we left that this happened, but this is the reason why we take pictures. Regarding the second opinion, like any occupation you are free to do this, and it all goes thru an insurance company pending if they would approve it. This was our seasoned tech diagnosis who has many years of experience. There is also evidence of the ceiling below with cracks below this area as our pictures show, which supports his diagnosis. Ironically being quoted excessively $600.00 for a tub spout repair from a different company I would of assume would be more of an issue then one you are not even paying for.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: There would have been no issue if you would have just let us know that you needed more time to fix the damage. We are upset because we have called numerous times over 3 months and no one ever calls us back. We have left messages with no return phone calls and when we do get through to someone we have been told ever single time that you can not help us, that it has to be transferred to the service coordinator and that you will call us back and no one has ever called us back. I asked to speak directly with the service coordinator and was told no. You need to seriously improve on your communication. I truly hope you mean when you say we will hear from you shorty. 

   

  
  

  

  Business Response

  Date: 08/09/2023

  We have been in contact with the hbw-210 regarding this issue. We did need to get the company board together regarding issues like this and due to summer time we have had vacations that hindered getting together. However, we are intending on returning and correcting the problem. You should be hearing from us soon to get things fixed. 

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is a ******************, on June 30, 2020 to my AC unit quit, I had ******* plumbing and heating services come out to my home to look at and read my AC unit which they determined I need a new one they charge me $75 for that after that its been an ongoing occurrence and every day I would call its been three months now Ive been hung up on I have been disrespected and I just want my AC unit fixed. I asked for an an email of my invoice showing me what was needed and what was ordered for my AC unit and I have not gotten back . I called them today and they told me once again the people who needed to send me this invoice was not there this is been three months I have a brother-in-law who has special needs its more than just myself here in this home that I just purchased and I want my AC fixed before the ******* out its very hot an its no way to live like this. I am asking that you help me resolve this issue so that way I can have peace of mind thank you so much.

  

  Business Response

  Date: 09/02/2022

  Mr ********* has a home warranty that must give us approval before we can install his ac.  It took them a while to get back to us.  They order the part and ************* which takes time.  They were hung up on because they verbally abused our staff and cussed at them. We do have them scheduled for an install on monday.