Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 03,2024 my wife and I been preapproved for a car loan $25,000.00 from our credit union, ********* ***** ******* ****** *****. On December 14,2024 we purchase a 2021 Ford Edge. During the deal we said that we would be going thru the credit union since it was preapproved. Baumann Ford , Oregon, Oh said that could not reach anybody at the credit union. I told them that before they even notified them that there would be nobody there because of their hours. They ran a credit history on the both of us which put a hard inquiry on our credit. I feel that they took advantage of senior citizens in the fact of preapproved and knowing it could be pushed thru Ford. They should of recommend that we put down a payment down until the credit union was open to avoid another credit inquiry on our credit score. Not knowing how the system works, and was not informed about how it was going to be processed, i thought it would still be going thru the credit union. Baumann Ford did not have our best interest and was only looking for a bigger pay out for them.

  Business Response

  Date: 12/30/2024

  Good morning, ****** and his wife ********* came to the dealership on Friday 12/27/2024. While at the dealership we had a conversation about their purchase along with answering any additional question.  We followed up with a phone call to ****** on 12/30/2024, ****** shared with us that everything has been resolved. 

  Customer Answer

  Date: 01/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22724149, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ford released a recall notice for my 2020 Ecosport in February 2024. My vehicle began experiencing problems related to the recall towards the end of March. I contacted Baumann Ford to report this issue. I was advised per recall to continue driving my vehicle was ok, however was notified my engine will fail due to recall. A few days went by my check engine light came on and the oil pressure light came on. I called Ford motor group immediately to advise these issues were occurring. Was told it was safe to drive but to discontinue driving if oil light stays on. I notified Baumann Ford this has been happening to my vehicle and was advised to call ford motor group regardingresolution. Upon calling Ford motor group they stated my vehicle needs to be diagnosed to confirm recall and any fees should be waived regarding this recall. I scheduled service with Bauman Ford. Was told upon scheduling my appt I should not drive my vehicle and the diagnostic fee is my responsibility and I needed to contact Ford Motor Group for reimbursement. I scheduled my appt and called Baumann Ford for a tow to get my vehicle to their location for service. Was advised by Scott to call Pat Sons Towing and they will take care of it. I called Ford Motor Group to see if Baumann can charge fees for related to recall. They said No, however independently owned dealers can charge fees they want. Ford advised calling another dealership to see if they are willing to waive the fee. I was able to find another dealership that was willing to do " the right thing" relating to this recall. I called Baumann Ford and notified to cancel my service appt and I was having my vehicle towed to another Ford. Upon retrieving my keys was given a $200 tow bill. Stating on bill " Client Towed vehicle out of shop. No diagnostics or repairs were performed " I paid by debit card and left. Transaction listed as cash on receipt.

  Business Response

  Date: 05/04/2024

  Talk to ********* ******* everything has been resolved. 

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It all started when I was looking for a vehicle& I remember when this was ********, I figured if I went to a dealer it would be better than the buy here pay here type dealers. I was wrong, It all started **** was very nice &got my credit application &he was very nice at first, he is the one who even got me approved so I do appreciate him. I noticed though as time went on he didn't seem like he wanted to deal with me, and I figured he had something going on so that is why i got that type of body language from him. So, on signing day, they had gotten a car the night before and I was qualified for that car, but **** had something going on& I dealt with **** ******* and he was extremely nice, I would fur sure give him alone a 5 star rating, however, during our test drive of the car that got traded in the trunk ajar button came on, we both said that we would just close it after the run. Well, we both forgot to close the trunk and we both went right in we waited for my cosigner I signed the papers. I was already late for work so I had to leave in a rush. I got back in the car and turned the car on and it said trunk ajar, and got out to close it only to find that it was broken. I could not open the trunk, called **** right away because I did not have the time to get it looked at being over an hour late for work, knew I needed to work in order to make the payments. I called him, and he said that he would get ahold of ****, well 2 weeks after I buy it, they said I could bring it in to get it looked at, well I thought they wouldve fixed it seeing how I noticed it RIGHT away even though buying as is, but a trunk is an important part of a vehicle,so I get there and they were only LOOKING at it not fixing it. I was upset, but I am not argumentative, said okay, then when they were done they said it would cost me extra 300 dollars to fix it, that it was electrical. If I had known that the trunk did not work, I would NOT have bought the car but waited lots more wrong got a lemon!

  Business Response

  Date: 03/16/2023

  Spoke with ******* Today, it was very nice talking to her. We reviewed the issue regarding the trunk not working correctly. 

  After our conversation we both agreed on a resolution that will correct the issue. She agreed to call and schedule to bring the vehicle to us over the next couple weeks. 

   

   

  Customer Answer

  Date: 03/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* **********

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Baumann Ford in August of 2021 for my daughter and her children. I was told there were no mechanical problems with the car. In September of 2022 I had to replace the engine. Now, January 2023 it needs another engine. I was informed by my mechanic that these cars are notoriously having engine failure due to a timing chain problem but Ford has not issued a recall for this particular year but prior years have them. It's the same engine in this car as prior year recalled engines. I feel completely taken advantage of and to think I put 1300 down and own 9500 on a car with a twice blown engine. I called the dealership in 2022 but nothing was done and no one ever called me back.

  Business Response

  Date: 03/17/2023

  Talk to ******** on 3/16/23 and was able to help answer her questions and reviewed options. 

• Initial Complaint

  Date:08/10/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-22-2021 I took possession of a leased 2022 Ford Escape from ******* Ford in Oregon Ohio. This lease occurred after previous talks to purchase broke down due to a higher price & $1404.95 in mandatory fees dealer adds to the cost for wheel locks, floor mats and scotch guard of the seats. On the lease we were forced into the Oregon package as they again said it was mandatory. This payment was in our price range so we leased despite the added cost. We declined any extra packages such as tire care, etc. I am supposed to receive an A-plan Ford employee discount and signed papers stating they gave me the discount, but the amounts on the lease invoice do not match and I do not feel that I have received the discount that i used from my annual allotment. There is a $1523.95 increase between what my Employee prices is supposed to be ($30662.40) and what the Cost is on line a of the contract ($32186.35) Last, the finance person added etch care protection to our cost, after we declined all "extra" packages. We did not know he did this and found this out from another dealer when we took the Escape in for Service 4/1/22. I contacted the salesman on 4/11 and he referred me to ****, the finance person that closed the deal. I sent **** and email on 4/11 requesting a $250 refund to which he said in email i would receive. I have not received the refund and tried contacting **** ******* the general Sales manger on 4/12 for assistance and have not received a response from ****. After no response from **** and ****, on 6/15/2022 I sent an email to the general Manger of the dealership-***** ******** explaining my experience as well as requesting an update on my refund. No response from anyone. ******* added the $250 etch policy w/o my approval and did not honor my employee pricing that i signed for. my refund should be $1773.95. Their website states: "we do not compromise honesty and ethics..." this is most certainly a false statement. Buyers Beware!!

  Business Response

  Date: 02/14/2023

  Consumer was refunded in 2022, case was resolved then.  Company and consumer did not relay resolution to BBB until now.

  Customer Answer

  Date: 02/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****