Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business installed a new concrete driveway at our home. After a period of time the aggregate began to show through the surface of the concrete. I assume the aggregate (stones) is immediately under the surface. Additionally, several “pots” above the aggregate have occurred, exposing the stone below the hole. My assumption is that this will continue over time resulting in a deficiency to the total surface of the driveway.
  Made multiple calls to contractor to come and inspect the driveway and offer a resolution to prevent total failure of the driveway. One phone was answered by a female who said she pass request to one of the associates affiliated with company. No response.

  Customer Answer

  Date: 09/11/2023

  
  ---------- Forwarded message ---------
  From: <**********************************>
  Date: Mon, Sep 11, 2023 at 6:33 AM
  Subject: Message from BBB.org
  To: <*******************************************>
  
  
  I filed a complaint against Eddie Moore Construction, LLC a few months past. This complaint was acknowledged by BBB but do not see complaint listed or have not received and feedback from contractor or BBB.
  
  Sent from ********************* (******************)
  

  Business Response

  Date: 10/13/2023

  10.13.2023 BBB received a phone call from Eddie M***** He said he would call ***** ***** this weekend.

  Customer Answer

  Date: 10/23/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20491205
  
  I am rejecting this response because: I never received a phone call over the weekend 
  
  Regards,
  
  *********************

  Customer Answer

  Date: 12/06/2023

  12.6.2023 BBB received phone message from the consumer stating that company came to his home today looked at the driveway and put together a plan for a repair to be completed on Friday. Consumer accepts business' response.

  Customer Answer

  Date: 04/10/2024

  How do I reopen an existing complaint ********?

  Customer Answer

  Date: 04/10/2024

  Contractor came on December 8, 2023, and applied a seal. However, this only intensified the view of the aggregate by coloring them brown. This did not solve the original problem of popping off pieces of concrete above the highlighted aggregate. I think this is going to be a continuous problem over an extended period of time. I called the contractor and requested he come and inspect the condition and negative result of applying the seal. He never came nor made contact with me. I feel the only solution to this condition of the concrete driveway and future failures is to replace the entire driveway. Adjacent homeowners who had a replacement of driveway does not display similar defective condition.

  Customer Answer

  Date: 07/22/2024

  --------- Forwarded message ---------
  From: ********************* <******************>
  Date: Mon, Jul 22, 2024 at 9:55 AM
  Subject: Re: BBB complaint ID. ********.
  To: ********************* <*********************************************>
  
  
  No contact has been made by business.
  Sent from my iPhone
  

  
  

  Business Response

  Date: 09/05/2024

  9.5.2024, Summary of call with Eddie Moore. KG received a phone call from Eddie Moore cell ************. He said the pour was done per industry standards and work was done several years ago. No written contract. Verbal agreement consumer paid by check. Eddie said when he first looked at driveway consumer complained about a few small crater areas where small limestone stones came out. Eddie stated this is cosmetic issue and not structural. Eddie stated that he does not offer a warranty on concrete. Concrete driveway is exposed to salt from roads in winter etc. Eddie said he will not replace the driveway as it is structurally sound. Eddie said he sealed the driveway and consumer is complaining about discolor which is something that can happen.

  Customer Answer

  Date: 09/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20491205
  
  I am rejecting this response because: I never heard of a contractor doing this type of work and there no warranty on this project. What protects the consumers for deficiencies in their work due to bad workmanship like this? This pop out of pieces of the concrete will continue.
  
  Regards,
  
  *********************