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Business Profile

Lawn Maintenance

M.A. Souders Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for M.A. Souders Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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M.A. Souders Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      BBB took a complaint over the phone. Below is the voice to text voicemail description


      Yes, this is ****** R. *******, case number 234-29015. I have a complaint about ********************. They did the back. They did not do the front. But they charged me $91 and some cents. And I will pay for the back. I will not pay for the front that wasn't done. And I would like to pay $40-some, which would be half, and bring this resolution to fruition. My phone number is ************, and thank you very much. Thank you.

      Business Response

      Date: 06/12/2025

      On 3/11/2025 we applied clients first application which included the front and the back lawn areas per our agreement with client.Mrs did not mention anything about this application until 4/1/2025 at which time she cancelled service.Had she called when the service was done we could have sent someone to check as our company uses only dry products but after 3-4 weeks it would be difficult to see anything especially after all the rain we have had this year. We also offered to reapply the entire application at that time which she also declined.Mrs stated her Ring camera did not pick up anyone treating the front lawn, which would have picked up all movement in the front. Ring cameras are notorious for not picking up movement since they are only live with movement but not guaranteed. We asked Mrs if she could send any video to us and she declined. Please note that it makes no sense to treat the back and passing by the front and not treating it. We have had this client since 2022 and each season she has called stating we have not treated and on one occasion her neighbor intervened and told her he watched us treat.In 2023 client stated we did not treat and at that time we applied a 100% credit for the application to her account. Mrs had accused us each and every season of not treating the lawn but continues to use us. Please be advised all of our service vehicles are GPS monitored with cameras for this very reason.I see no reason to issue any credit since we have tried to resolve this by retreating lawn at no charge to Mrs but she declines preferring to only want to negotiate the price each and every year.

      Customer Answer

      Date: 06/24/2025

      I read the ans from the company. There are several untruths. I am still unsatisfied. But since account is closed nothing I can do. I am 91 years old living on a pension. I pay for work done. I have had run in with this company for several years. I hope this goes in a file for this company so other senior citizens will be forewarned of their practices. Thank you. Mrs Gilbert

      Customer Answer

      Date: 06/24/2025

      I am sending this info to you for your review. Addressing the untruths in the company’s letter. I have complained about the treatment. Never asked for refund. The company asked if I wanted copy of film from their truck. I said to send to BBB. Since I am 91 not sure what to do with it. My neighbor did not see application. She said she saw truck. I will pay for application to back yard. But unfair to pay for front since was not done. if can’t be resolved. Hope you can put this complaint in company’s file so other seniors can be aware of their practices   Thank you. Mrs Gilbert

    M.A. Souders Inc. is NOT a BBB Accredited Business.

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