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Business Profile

Garage Doors

Magic Garage Door, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Magic Garage Door, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Magic Garage Door, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called business for a quote to replace a garage door. Never was informed quotes were service charge based.. business proceeded to send an invoice in the amount of 95.00 stating they attempted repair! I called to inquire about this and the business said they would reach back out to me with support. I have not heard back from them.

      Customer Answer

      Date: 07/25/2024

      Magic door representative “*****” reached out to me and stated that there was a mistake made in sending out the invoice and that nothing is owed. This matter has been resolved as of Monday July 22, 2024 at 10:13 am. Please reference this response in communications with Magic Door.

    Magic Garage Door, Inc. is BBB Accredited.

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