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Business Profile

Wholesale Pet Foods

J.M. Smucker Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Pet Foods.

Complaints

This profile includes complaints for J.M. Smucker Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early 2024 I called smuckers about meow mix's my 6 cats was throwing up from eating the meow mix's they sent me 25$ in coupons for the 2 bags of cat food my 2 other friends had issues with their cats with the cat food and they also gotten coupons. On march 14, 2024 my diabetic cat samba was rushed to the hospital and hypoglycemic crisis the cat was throwing up the food once again and I gave samba insulin definitely something was wrong with the meow mix even the new bag I purchase and almost cause the death of my cat I am asking for full reimbursement for the **** *** attachment

      Business Response

      Date: 05/20/2025

      Thank you for reaching out on this matter. 

      Please know that our first priority is to ensure we are supporting our consumers and when there is any concern with their experience, we take that very seriously. 

      In this specific instance, we completed a rigorous review of the consumer's concerns, including evaluating the product in question and having the case details reviewed by a third-party veterinarian. Our evaluation of the product revealed no issues. We also reviewed production for the time period before and after the product was produced and all specifications were in line with our strict quality parameters. Lastly, the third-party veterinarian we consulted concluded that there was no evidence of any food safety issue based on the details on the case. Given this, we offered the proposed compensation as a gesture of goodwill. 

      We obviously are very sorry to hear of the pets' illness and hope they have returned to good health. 

      Customer Answer

      Date: 05/22/2025

       
      Complaint: 23349875

      I am rejecting this response because:  My cats and my friends cats have all gotten sick from this food.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/18/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The order was placed on 11/16 with delivery on 7 business days, it is month as of today since the order was placed, I contacted the business twice asking for a refund since they didnt deliver and they refused my request.

      Business Response

      Date: 12/20/2024

      Thank you for making us aware of this issue. Please know that we take any consumer concern seriously and are committed to supporting all matters in a manner that meets expectations, as able. 

      In this instance, we have confirmed via **** that the product shipment from ******************** has been delayed. While it is still expected to arrive to the consumer, given that this has gone outside of a reasonable time for receipt, we have issued the consumer a full refund. 

      Please let me know if you have any questions or need anything further. 

      Customer Answer

      Date: 12/31/2024

      Hello, I just want to thank you for your help in getting my refund, I couldnt done it without you assistance. That was my first and last time dealing with that company. 
      Thank you!!!!

      best regards 

      Mustapha Khetem 

       

      Customer Answer

      Date: 01/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Smucker manufactures Jif peanut butter. Their product made people sick and they had a nationwide recall. They told people to throw away affected product, and that they would be reimbursed. Their recall web page says "we are committed to reimbursing consumers fairly" (https://www.jif.com/recall). Their product is back on the shelves. But more than 6 months later they have DONE NOTHING to reimburse consumers, and it now costs TWICE AS MUCH to replace that bad peanut butter. Their claim to be committed to fairly reimbursing consumers appears false, since they have failed to take timely action, and they have increased the price of their product.

    J.M. Smucker Company is NOT a BBB Accredited Business.

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