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Business Profile

Apartments

Oxford West Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gas and electric charges are $50 higher this month this last month and I am seeking an adjustment. Also I want an adjustment for the damages to the wall as I'm well aware it did not take $50 to fix the wall. I already paid a sublet fee so that should have covered any issues or damages in the first place. I believe the charge is unreasonable.

  • Initial Complaint

    Date:11/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complex charged all units a “security deposit” in the middle of our lease of 267$ and there are multiple repairs needing down and we were told we would be put on a list of 100+ work orders and didn’t know when they would get to it. We have had to light our pilot light on our gas water heater ourselves for the past week 5+ times a day, our dryer is broken, and there is a gutter hanging down making our back porch flood. The employees break the lease rules, my neighbor is the office manager and her and her boyfriend smoke marijuana on their back porch, even though it’s against lease policy, but she sends notices out to other residents for the same infraction. They are robbing people of money and refuse to fix anything.

Oxford West Apartments is NOT a BBB Accredited Business.

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