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Business Profile

Pub Food

Redhawk Grille
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped in one evening and ordered a drink from my regular bartender, Lex. Lex asked me if I wanted a tall double and I replied yes. Later, a bartender, Courtney, who had never served me before approached me and asked me if I'd like a drink. I replied by stating "ketel and soda." She poured me a single, short, which was fine and asked me if I had a tab. After my drink, I asked Courtney for my tab and she had charged me for 3 doubles. When I asked her about why she had charged me for additional doubles, she stated she saw in the computer I was drinking doubles. I notified her that she didn't know I had tab, nor had she looked at the computer before pouring my drink. I notified her that I'd pay the tab and come back the following morning to talk with management. Upon arriving the following day, I saw Courtney and notified her that I still felt I was over charged and her reasoning of seeing I was drinking doubles in the computer was not possible. At this point she completely changed her stary and told me I ordered a double. I notified her that I absolutely did not order any double from her. I asked to speak to a manager. Heather approached me and I notified her of what happened and how I'm now being lied to by Courtney and she is attempting to manipulate me. Heather did provide reparations for me being over charged in the form of a gift card. The next time I saw Courtney coming in for her shift, I notified the bartender on duty that I wanted to close my tab. They asked me why and I made a comment about how I was over charged by her. The following week when in the establishment Courtney approached me and notified me that "I'm here 6 days a week and you're going to need to deal with it." I asked her what she was talking about and she told me that she heard me running my mouth. I notified Heather about the issue and she told that Courtney hasn't done anything wrong. I now feel I'm being bullied by Courtney and Heather and Redhawk is slandering my name on their facebook.

    Business Response

    Date: 07/25/2024

    Our response to *** ************ review has been removed.  Going forward, he is not welcome in our establishment, and our employees do not want any contact with him.  Any further visits will be considered as trespassing by ownership.

    Customer Answer

    Date: 07/25/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    ********

    ****** **********









     

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