We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mason Contractors

Brick By Brick Masonry Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was strongarmed into paying a deposit. They never started the job, cashed the check and after over 2 months of excuses I asked for my deposit back. They are demanding $400. This is not a reputable business.

    Business Response

    Date: 02/27/2024

    This review is inaccurate and unwarranted. We were completely transparent with her. Weather conditions were not optimal at the time of signature. We attempted to reach the customer and was ignored several times, she was refunded her deposit. The weather didn’t permit the type of job she was seeking to get done, she was put on our schedule and was only docked $362.50 of incurred cost, cancellation fees, travel time and logistics. She was told the time frame due to the weather being cold and not working conditions for cement, and was told she could wait for the deposit, but she chose to pay anyways. 
    This is total malice and character assassination. We hold a standard for our customer service, please see through this review and understand we take our reviews very seriously and it is complete misunderstanding on her part, as we tried several times to work with her and communicate to make it right. 

    Customer Answer

    Date: 02/27/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    They stated they are deducting $400 due to cancelation. However, they are the ones that canceled several times and haven't started the job in over 2 months.

    He cashed my check over a month ago with no follow up.

     





    Regards,



    ****** ***************
     







     

    Business Response

    Date: 02/28/2024

    RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

    This is the requested documents for complaint #********
    Approved estimate #*******
    Consumers request to terminate contract.

    Please take into consideration that we tried several times to contact client to resolve issue and was unsuccessful to contact her through calls or email/text. 

    Thank you, 
    J** ***** ********
    ***** ** ***** 

Brick By Brick Masonry Restoration is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.