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Business Profile

Tropical Fish

SATOO Reptiles & Aquatics

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Scott H

    Date: 11/25/2024

    Scott H

    Date: 11/25/2024

    Stay away they sent a baby and I mean a hatchling uromastyx and never told me they sent it no email nothing from fedex animal arrived dead. After I told them then they sent me the email for shipping. I never ask for money back but they are in it for the money reptile flippers poor imports should be 0 starts they never offered to give my money back . I figured they need it more than I do i see why show was canceled not professional at all

    SATOO Reptiles & Aquatics

    Date: 11/26/2024

    Scott purchased a Baby/Hatchling(not sure the difference) Uro on November 7th. When you purchase an Animal from us, you instantly receive a followup email stating when your Animal will ship, and how to track it. Then, tracking information is AUTOMATICALLY sent via email from Reptiles Express when the shipment is booked, to the customer. Every detail about the shipment is sent to the customer when they purchase an Animal, and when it's shipped out, period. Additionally, FedEx takes a photo of the box when it's dropped off at the customer's house(which we sent to Scott). So If a Live Animal box can sit on your front porch for 24 hours without you noticing, it certainly seems possible he could have overlooked the multiple emails with these details. It is unfortunate that the poor Animal didn't make it through this ordeal, but there isn't much more we can do other than multiple emails stating the details of the shipment. Also important to note, we are a retail business open 7 days a week, with email access 24 hours a day. If there were any questions or uncertainty about the shipping process, we are very easy to contact to clarify this process. We are always happy to answer any questions a customer, especially when it has to do with the well-being of an Animal.

  • Logan O

    Date: 11/22/2023

    I purchased a Guyana Redtail boa back in January of this year. Arrived in perfect health and was the exact animal pictured. Definitely slow growing compared to his BCI friends in the room but is picking up a good pace now and is looking awesome. Very pleased.

SATOO Reptiles & Aquatics is NOT a BBB Accredited Business.

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