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Business Profile

Home Builders

Build Pro 360, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them for a new roof and gutters. Roof was completed in May 2022, gutters were never completed. The services have been paid in full. I have requested updates monthly. I have been told there is a shortage in workers, back-ups with supplies. I have requested a refund for the gutter portion several times, and have still not received my refund.

    Business Response

    Date: 12/16/2022

    I just received this today for the first time. The first one must of went to my junk folder for some reason. This project was due to storm damage and there insurance company only paid for certain Items. I will contact the client today and set up a time to meet and explain everything and get this resolved.

    ****

    Customer Answer

    Date: 12/29/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.
    Regards,

    ***** *********

Build Pro 360, LLC is BBB Accredited.

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