Complaints

This profile includes complaints for Mr. Appliance of Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mr. Appliance of Columbus

  1990 Patterson Rd SW Pataskala, OH 43062-9738

• 

  Mr. Appliance of Columbus

  PO Box 57 Pataskala, OH 43062-0057

• 

  Mr. Appliance of Columbus

  620 E Broad St Columbus, OH 43215-4037

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Mr Appliance last week to repair my dryer. They were to order the parts and ship them to me. The evening before the repair day I finally received a message with the window of time the technician would be arriving. The morning of the repair day I received a call asking me to call them when the parts arrived so they didn’t send their technician if I didn’t have the parts. That’s when I knew something was wrong. I went ahead and located the parts at a nearby distributor and went to purchase them even though I had already paid Mr Appliance for the same parts.
  
  While I was on my way back from the distributor with the needed parts the technician showed up one and a half hours early. He said the parts had been shipped to the wrong city and left. If he had arrived during the promised window of time, the parts would have been at my house. I called Mr. Appliance, and after trying to get through for 40 minutes, they told me the parts were sent to my city, so the technician was wrong. They had no answer for why the technician did not show up as scheduled or why he left. They have my money and I still don’t have a working dryer.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB took a complaint over the phone. Below is the voice to text voicemail description

  This is ****** ********, ###-###-####, ID numbers **********. I'm filing a complaint and want a resolution with Mr. Appliance of Columbus. Three weeks ago, on March the 4th, I had a technician come out to service my refrigerator. And that refrigerator is still not working after paying $766.07. It's been numerous times that the technician's been out. He just adds free-on to it. Still not working as of today, March 19th or March 20th, and there's supposed to be another technician come out tomorrow, the 20th or 21st to look at the refrigerator, a senior technician, and I've talked with the manager. He said he cannot offer no refund, but he would try to get to the bottom of the resolution. But I'm not satisfied with having to pay a part in the same problem as there when I made the initial request to come out and service my refrigerator. and I'd like to have that refunded back to me. Thank you.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have given this company over $1,200 of our money to repair our oven. They have come out for at least 4 appointments. finally they removed an essential piece of the oven rendering it completely unusable for the last 7 weeks. We first began working with them early January. They never showed up prepared even though it was made clear many times what they needed to do and what supplies they would need to move forward with the repair. One of their technicians showed up and appeared to be on something. While removing my oven from the cabinet they cracked the cabinetry. We have had so many appointments with them because of their unpreparedness and lack of competency. We call every few days begging for updates. One of the appointments dates was January 13, there were several visits that they came by and did nothing. Finally the last appointment we had with them where they removed the main operating board from our oven, they claimed they needed to send it into the manufacturer for reconditioning, even though they charged us for a brand new part. They told us that the turn around time for reconditioning a part was only a few days. The part was removed on the 24th of January. We were promised to be operational by the 29th at the latest. Since then we have heard nothing. We have left multiple messages and are at the brink of involving our attorney. I have had no oven for over 7 weeks. They REFUSE to return calls despite how patient and understanding we have been. We have been completely at their mercy. There is always a new person answering the phone from some call center. They always promise to escalate the situation. The one time my husband got **** (the supposed supervisor) on the phone he made promises to my husband about the repair and nothing he has told us has happened or is true. They stole our money and lied to us. They rendered our built in oven completely useless in the depths of winter and we have 3 kids I cannot properly cook for because of this.

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ********************** is the only company in the area trained to service my Liebherr refrigerator. I have had to deal with them on 2 different occasions and both situations have been extremely frustrating. Firstly, the many times I have had to contact them I always have to wait on hold for at least 10 minutes. This adds up to a lot of minutes because Ive had to call them back so many times. Secondly, I have had multiple scheduled appointments where no one shows up during the scheduled window and no one calls to explain. There were also multiple appointments that were cancelled the day of an appointment with little or no notice. They dont do the things they advertise on their phone message that you listen to while waiting on the phone - no shoe covers, no mat, and no communication if theyll be late. Also had one tech that was very disheveled looking and left dirt and grease all over my refrigerator. Waited over a month for parts until I finally ordered them myself and they came in 2 days directly from ********. The last straw was when they came out to replace a hinge and while replacing it they managed to lose a small magnet that controls the interior light and also affects the temperature control. I ordered the magnet which came from ******** directly. This morning I called to confirm my appointment window from 8-10 because I had received no communication from Mr. ********************** about the appointment. They informed my that the tech had something come up and could not come. After complaining about another cancelled appointment with no communication they said he might be able to come late in the afternoon. But this has happened multiple times where they do this and I wait all day and no one shows. So, I called Liebherr myself and they walked me through the repair. I have also asked numerous times for a manager to call me but no one calls me back. It is truly unbelievable that a company can operate like this. I have told Liebherr that they shouldnt be using Mr. **********************.

  Business Response

  Date: 12/18/2024

  Hello, 

  This appliance was covered under the ******** warranty, the parts were covered under the warranty and were shipped directly to you from the manufacture. Any delay that happened from the time that we ordered them and also the time you received them was out of our control and we did contact the manufacture on multiple occasions to see if we could get this to you any sooner but since the parts were on backorder with the manufacture there was nothing that we could do to get this process over any quicker. I apologize that there was no proper communication, the person who was handling this ticket no longer works with the company because we do not treat our customers this way, I apologize on behalf of Mr. ********************** for not communicating well enough and also for the repair taking this long. The next time that we complete services we will definitely make sure it is done in a timely manner and also make sure that our office is communicating with you.  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid in full a month ago to have my dryer repaired July 24th.. They mailed me the part to me and on August 9th an employee came out and said he fixed it, and it was drying. He never fixed it, and I still don't have a working dryer. They've cancelled appointments 3 times to do the repair. They refuse to give me a receipt. I've given them multiple email accounts and my address asking for it. I asked for my money back today August 19th and they said no. I keep getting the runaround every time I call.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Mr. appliance about two months ago to repair a vent in my kitchen the gentleman took 3/4 of the money for the project and the part was to be ordered there was one in stock. Then I got the call that it was on backorder has been on backorder for quite a while. I received a part on Monday night when I came back from being out of town open the box and it was the part to the control panel to the top of the washing machine clearly not my part. today I got a box Open it and it is the filter to the vent that is to be replaced the vent control box. I called the company and the girl said oh because the wrong part was sent to you we had to re-order your part so it won’t be available till the end of May and we schedule you for the end of May. This is unacceptable if you’re just now ordering my part because it was on back order did I receive the top of the washer and I would think that they would expedite this replacement and get the part as soon as possible not three or four weeks coming up I am so displeased with Mr. appliance first of all we give them their money which was over $300 and I have to wait almost 3 to 4 months before I can get the repair done in my home unacceptable. When I asked the young lady who I was talking to I said who is your supervisor may I speak to your supervisor because I did not like like what she said and was told there was no supervisor available and she could not give me her supervisors name. I told her well either she can give me a supervisors name or I’ll go to the office where they are located she asked me if this was a threat I said no it is not a threat but I’m going to talk to a supervisor one way or another and she said to me I cannot guarantee that a supervisor will call you back what kind of company is this? Very very very unhappy with the service. And the fact that my money’s been tied up for months and it’s not been resolved.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Mr. Appliance technician come out to my house on 10/6/23 and they provided a quote to replace the compressor in my ****** wine cooler. I paid them $1,201.69 that day for parts and to have repairs done (invoice *******). They were initially supposed to return the following week, but never showed up for the appointment, so I called the office and was informed that parts had not arrived. Since that time I have been given the run around. When I call and actually reach a person, they state that they need to contact Avanti to find out where the parts are and will call me back, but I never receive a call back. If I leave a voicemail, no one ever calls me back. This has been going on for over a month. At this point, I either want repairs done or my money reimbursed.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a heating element for my dishwasher. The transaction date was June 19, 2023. The vendor stopped communicating. To date, they never installed the paid-for element. I have since replaced the entire dishwasher out of frustration, so I no longer need the element. Mr. Appliance is refusing to refund the payment for a part they never delivered or installed.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reason for contacting: Refrigerator not cooling but freezer still worked
  Time Line of Events:
  6/19/23: $363.09 paid to repair refrigerator; diagnosed as fan & thermostat. Parts ordered
  6/23/23: Returned & Installed parts
  6/30/23: Returned again because still not working; diagnosed as heating element. Parts ordered
  7/10/23: Returned & installed heating element
  7/17//23: Called again because still not working
  7/28/23: Returned again and diagnosed as compressor. Paid $207.65 for Freon & part ordered
  Part arrived and sat at house for 3weeks with me calling & leaving messages to get scheduled. No response
  9/2/23, 9/5/23 & 9/7/23: texted technician because no on calling me back. He finally got someone to schedule again
  9/15/23: Came to house to replace but the compressor was bent when they opened box so had to reorder again
  9/29/23: Came to house again to installed but after disconnecting old compressor and making a mess in my house was told it was the wrong one and they would need to order again
  10/6/23: Visit was cancelled because the compressor had not arrived.
  10/9/23-10/12/23: called daily to let them know compressor was here and no one answered or called me back
  10/12/23: Someone finally answered when i called from a phone NOT listed to me and she said they would get me scheduled and call me back. No one ever called back
  10/13/23: Compressor came and the order date on the box was 10/12.
  10/16/23-10/23/23: calling daily no answer, leave messages no replies, schedule on website no communication, called corporate no answer.
  
  I just want my money back so I can buy another refrigerator at this point. This is absolute worst company i have ever dealt with and will never ever use them again. And i will make sure everyone i know does not either.

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2023 Mr Appliance came to our house to diagnose a problem with our built in microwave. They said we needed a new Magnetron for our microwave and the part would cost $741.29. We had to pay up front for the part to be ordered and then once the part was in they would come back to fix it. So once the part arrived, the same appliance specialist came back to our home and was unable to get the oven/microwave unit out so he said he could not replace the part. He came back the following week with a second technician to try to get the unit out and they were still unable to replace the part. Therefore, our microwave remains broken. He told us if we cut some of the cabinet out that they then could replace the part but that was never told to us in the original diagnostic appointment. We would never have paid for the part if he would have told us we would have to mess up our cabinets to fix the problem. (We just moved into this house so we are not willing to do demo to fix a microwave). We told Mr. Appliance that we wanted our money back since they had told us they could replace the part easily, but then they were not able to complete the job. We have called over 20 times in the past month trying to get our money back with no success. We keep getting told that everything is on hold until their boss decides, yet this “Boss” (named Dana?) will not return our calls. My husband and I have called and talked to office workers, much of the time getting put on hold forever with no response. We have asked for the direct line of their boss and we got an extension # that we have called that they never answer. We have left numerous voicemails and have never received a call back. We are beyond frustrated and appalled by their unprofessionalism. They obviously do not care about customer satisfaction or being an honest business. They said they could fix our microwave and then were unable to do the job, so we should get our money back and they can keep the part they ordered!