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Business Profile

Deck Builder

Toledo Deck and Fence Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 9th I signed a contract with Pine River Deck and Fence LLC to remove my present deck and rebuild a new slightly larger deck on my home. I gave *** ******** ,the representative of the company a personal check for $3500 for materials to be used for the construction of the deck. It was a partial payment for the total of $7500 to be paid upon completion. I was told that due to other jobs ahead of me ,construction would take place in August.On July 28 2023, boards that were to be used for the construction was delivered and left in my front yard. *** ******** contacted me shortly after wards and said they had one job more to do and I was next in line for the construction to begin. Also the materials delivered were not enough to completely build a twelve be sixteen deck that we agreed on. About the middle of August I contacted *** ******** and asked when I could expect work to start.I was told that he was short of help and didnt know when he would start. He finally showed up on Sunday August 27th to survey the old deck and also said that the materials delivered were short of the boards need to build the deck.He said that he would order the rest needed to complete the work.I asked what the delay was and he stated that he had been sick and also got into a physical disagreement with one of his employees.I texted him a few days ago and he did not respond back. Also earlier in a text he stated" No refunds" Its been three months now since I signed a contract and I have nothing to show for the money that he received. Its obvious now that he has taken my money and is not going to do what he was contracted to do All I get from him is excuses.Its been three months and I still am waiting.It been a breach of cotract ,false advertising and theft of my money .It doesnt look like he will ever build my deck .

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/11/2023 we signed a contract for a 12×18 deck. When they first arrived he was having 2 young adults build this deck but they don't really know how to.do it correctly. He left them here making the post completely uneven. We left multiple text and calls about how unhappy we have been with the processof things not being done right. Now There are big gaps on the floor of our deck, cornor edges are completely done different and don't line up. The stairs has split wood and the railing for the post for the stairs are uneven. There are screws hanging off the floor and also the Deck ballisters. We alo told him we wanted him to use deck screws and he didnt so we have split wood places. His company has been working on this deck for a month and it needs to be torn down and we have to have someone else do it. We have paid him 7,000 for a deck we can't even use.

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/26/22 I gave the owner, *** ******** a deposit of $1400 to wash and stain a deck and fence that his company installed last summer. I purchased > $500 of stain as instructed by him. Wood had to be power washed and dry before staining so eventually he sent someone to do the wash and said he would be there in 2-3 days to stain. No call no show, though the weather was ideal for completing this. After raining several times the fence was quite dirty again, so he later sent someone to wash the fence again, assuring me he would stain everything over the weekend. Again, no call no show. The fence is now dirty after more rain so I texted him to cancel the contract and return my deposit. He refused to do that without charging me for 2 power washes that became irrelevant due to his lack of follow through. Now that leaves are falling I most likely won't get this completed this year, exposing the bare wood to wet winter weather and further damage. Now that some time has passed inferior workmanship on the original job has become more obvious. For example, he installed 3 gates. None of them work properly and one is falling apart. Concrete around the posts is cracking and crumbling. When I mentioned this to him by text, I got no response.

    Business Response

    Date: 10/19/2022

    [BBB Transcription via Email]

    *** ********
    Attachments
    7:44 AM (32 minutes ago)
    to me

    We took Half of the total cost as a down payment. We did have to work. We power wash the entire dock and we power washed both sides of the privacy fence twice. Due to the lack of manpower the application of stain was taking longer than anticipated. At which point the customer decided to fire us in demand all his money back

    We had already done half the work. As far as any other complaints with the craftsmanship of the deck or fence that was never brought to my attention until he demanded his deposit back. Per the contract he has to put that in writing within 30 days of his initial discovery. It must be submitted to Pine River. That was never done

    If the customer wants to wait until spring we will come and do a third power washing on the fence and the second power washing on the deck and then apply the stain for the agreed-upon balance. In addition we will guarantee him 50% off Of his next Power Washing. 

    Sent from my iPhone

Toledo Deck and Fence Services is NOT a BBB Accredited Business.

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