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Business Profile

Delivery Service

Priority Dispatch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This negligent shipping company left my items on thee curb and now they are nowhere to be found. Not near any of the doors or garage. Furthermore, you can tell from the picture they sent me that it wasn’t even set on my property. It was set on the city side on a the actual curb!!! I was at home, if bringing it to my non obstructed front door was not an option I would have moved my vehicle. They have the audacity to act like that was ok. I can not believe this is even a question. They could even bother themselves enough to ring the doorbell. The house was well lite(as you and they could clearly see from the picture they took). They could have even just called and said they dropped it off. The voicemail said that it would be there between 2-5pm. I waited, I was at home they did not deliver it in that time frame. I have the voicemail. This company did not even do the bare minimum. I am so disgusted that they would play with my hard earned money and my Lowe’s items.

    Business Response

    Date: 11/03/2022

    [BBB Transcription via Email]

    From: ******* ******* <*******.*****************>
    Date: Thu, Nov 3, 2022 at 1:20 PM
    Subject: Response to Complaint: ********(********)
    To: ***************** <*****************>


    Good afternoon,

     

    I am responding on behalf of the above complaint number. 

     

    Priority Dispatch apologizes for any inconvenience this may have caused the customer.  We do give approximate timeframes for each customer, unfortunately, being a delivery business, we do get delayed at times.  I apologize this was the case for this delivery.  We are a third-party company and follow the liabilities and rules that have been laid out to us from the company we deliver for.  I will attach the customers serve level that was chosen.  Again, we apologize for any inconvenience this may have caused!

     

    ******* *******

    Logistics Supervisor

    Priority Dispatch, Inc.

    ***** **** ***** **, ***** *

    Perrysburg, OH 43551

    Ofc: 419-873-1500 ext ****

    Cell: **** ********

    *******.*****************

     

    Customer Answer

    Date: 11/03/2022


    Complaint: ********

    I am rejecting this response because: under no circumstance do you drop items off on the curb where you pick up trash from.  You could have left it anywhere else on my property. The front door was clear. It’s like you wanted it to come up missing.


    Sincerely,
    ******** *******

Priority Dispatch, Inc. is NOT a BBB Accredited Business.

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