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Business Profile

Fast Food Restaurants

Balance Pan-Asian Grille

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered food last night and the food we received for the bowl was completely wrong, when we got home we realized it and called up to the restaurant and they stated we could drive back to get a new one. We stated we would rather have the refund as they are 20 minutes away, they said they could submit a ticket for us to do so and corporate would be in touch. Corporate responded by giving a "gift" of a replacement meal on our account. When we responded with we did not want a meal we want our money back they stated that it was not company policy to give refunds. This is ridiculous as it was their fault our food was wrong and their "gift" is to make us come back for a 40 minute round trip to get food. We just wanted our money back as the experience was ruined as well as time wasted. We do not intend to come back and the gift has an expiration date. How can a company have a policy of not refunding money when they were in the wrong? We would like our refund

Balance Pan-Asian Grille is NOT a BBB Accredited Business.

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