We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Recreational Vehicles

RV Reviews

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to reach RV Reviews on many occasions by various means. I've talked with their service, sent emails and even had a classmate who now lives in Perrysburg drive to their facility (but gave him an incorrect address which I found on the web).

    I purchased the Ultimate Package which included the 2006-2018 edition of the Travel Trailer & Fifth Wheel Comparison Guide in preparation for retirement. A later connection by phone confirmed all three reviews were still available.

    My intention is to apply the funds earmarked for reviews toward purchase of the latest edition of the Comparison Guide since Covid delayed progress in my efforts to get on the road.

    None of my attempts have been successful at attracting their attention, at least enough to elicit an answer. Perhaps your intervention will.

  • Initial Complaint

    Date:03/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9, 2023 I ordered and paid via Paypal (Transaction ID
    *****************) "The Ultimate Motorhome Package E-book" (order #*****) for $129.95. I successfully downloaded several sections of the material purchased and completed the form to request 2 of the 3 custom reports that were included with my purchase. The website advertises: “Once you have filled out your form you will receive your report within 24 hours weekdays. It has now been 19 days, and I have not received any requested reports. I have called three times (always getting the answering service) and have left messages twice but have never received any return calls. I have emailed twice but have received no response.

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two RV reviews from RVNet, a division of the James/Butler company, on 7/7/22. My account was billed for $49.95 and the purchase approved with an order number *****. These are electronic documents that should have been available within 72 hours. To date (8/8) nothing has been received. I followed up with a couple of emails and two phone calls on 7/13 and 7/20 requesting the two documents. I spoke with **** on the first call and **** on the second. Again, I have not received any response. At this point, I would like a refund.
    Thank you for your assistance.

    Customer Answer

    Date: 08/10/2022

    I have an email receipt of the transaction. I took a picture of the receipt and tried to add it to the box above but not sure if I was successful.

    I will be glad to forward the email or send it some other way if the picture does not come through.

    Just let me know.

    Thank you.

    Business Response

    Date: 09/13/2022

    [BBB transcription via email from the business]

    I have refunded his order in full in the amount of $49.95 and his credit card company can now confirm refund. 

    I apologize for the delay and confusion. Our new website went live immediately after Mr. ******* submitted his order and we lost several weeks of data during the transition.

    Kind Regards

RV Reviews is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.