Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21461967
I am rejecting this response because:
The CEO stopped payment for the check due to this complaint. He had assured me multiple times in the past that he would pay for my out of pocket expenses due to poor management for the initial. I would also like to point out getting the order corrected eventually is not the same customer service as getting it right the first time.
I believe other customers deserve to know how they do business. I believe reneging in this way is important for others to know about.
Sincerely,
Ryan Bowend and garbage was left on my roof. My store has not been fixed to the condition it was. I believe that we have been taken advantage of by you and Burkett.
Business Response
Date: 04/05/2024
We have thoroughly investigated the concerns raised by the
customer and have taken steps to address each issue promptly and to the best of
our ability. All incorrect equipment was rectified by sending the correct
versions, and we made efforts to push Z-Vent to resolve any issues they were
responsible for. Additionally, the customer confirmed that all other aspects of
the service were 100% completed.
As a gesture of goodwill and to demonstrate our commitment to
customer satisfaction, Burkett has agreed to reimburse the customer for the
$520.00 bill that WAS NOT related to a service warranty. We believe this goes
above and beyond to make amends for any inconvenience caused.
We remain committed to providing excellent service and resolving
any outstanding concerns the customer may have.Customer Answer
Date: 05/13/2024
Complaint: 21461967
I am rejecting this response because:I was told by the CEO that I would be reimbursed for the out of pocket expense for calling a repair company but they stopped payment on the check.
Sincerely,
Ryan BowenInitial Complaint
Date:03/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: It is a false statement. However in the meantime Manitowoc has contracted with a local firm to fix my machine, because it WAS UNDER WARRANTY when the issue happened, as *****itt was well aware.
Sincerely,
****** *****Business Response
Date: 04/01/2024
Hello, we were first notified of any issues on 11/8/2023. We worked with our vendor (Manitowoc) to get a list of service companies in this customer's area. We then gave him that list and tried to follow up but never heard from him again. The attached has our Sales order and the Amazon messaging with the customer, giving him options for repair and our attempt to contact him to follow up.
Unfortunately, due to installing in a residential setting, the product warranty (1 year) was expired when he called for help. He did not reply when we tried to follow up. Also, Amazon does not allow outside contact with customers.
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