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Business Profile

Mattresses

Factory Furniture Mattress and More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

This profile includes complaints for Factory Furniture Mattress and More's headquarters and its corporate-owned locations. To view all corporate locations, see

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Factory Furniture Mattress and More has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were told that we would receive our furniture within a week to 2 weeks. We were just told on our second week that it could take up to 3 more weeks to get our furniture in. I asked for a refund because of the new time delay they wouldn't. They wouldn't offer any compensation; they wouldn't offer any delivery when it did come in.

      Business Response

      Date: 08/09/2024

      To whom it may concern,

      Part of the customers order was delayed. A single sofa on the order. Two other recliners on the order were received ahead of the two week estimate given to the customer. Once items have shipped from the manufacturer the order is not cancellable. This is listed on the invoice provided to the customer at the time of purchase. All orders are non-refundable, which is also stated on the invoice. We went above and beyond for this customer with the manufacturer to have this order marked as "HOT" so the customer would have priority when the manufacturer was filling the order. We do not have control over shipping times, and any time quote provided for shipping is always an estimate as there can be any number of delays during the process. Due to this not being our company's fault on the delay, we were not able to offer any discounts or free services to the customer. The customer's items have already been received and the pick up complete as of 8/7/24. 

    Factory Furniture Mattress and More is NOT a BBB Accredited Business.

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