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Business Profile

Online Education

GRC Educators

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/26/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/2, I ordered ( order # **********) “Email and Calendar Essentials with Power-User Skills in Outlook” class, Live version was supposed to be 8/24 @ 1pm, for $199.00. I ordered the Live and the Download of the class. I received an email on 8/23 that read, "Greetings from GRC Educators!! The webinar on “Email and Calendar Essentials with Power-User Skills in Outlook” which was scheduled to go live on Wednesday, August 24, 2022 at 01 : 00 PM EST. will be rescheduled to a different date .We will keep you posted on the new schedule shortly. The recorded access will be sent as soon as the live session has concluded. The recorded access is valid for 6 months with unlimited access and is downloadable." So, I contacted GRC Educators through chat on 8/24 @ approx. 12:30 to make sure I didn't miss anything and I was told via chat, that the class was canceled and I will get notice when the class will be rescheduled and the download would follow. On 8/25, I received an email with the download, I could not download, the site says "Google Drive can't scan this file for viruses" and asks if I would like to download anyway, so without choice I hit "download" again and it doesn't do anything. So, I contacted GRC Educators again via chat, I asked how they sent me the download when the Live class was canceled. I immediately received a phone call, this time they told me that I never ordered the live show and only ordered the download (that I can't access). They said they completed there part. I have uploaded emails, that state I was in the Live Class as well as Download. Also, included screen shots of order with an incorrect date of (2/8/22) and my account download section that says, "You have not made any previous downloadable orders!" Which obviously I have. I have also had to dispute it on my credit card. No way these scammers are getting any money from me.

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