Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is flooring, carpet and shower tile installation for a new build house. Integrity Flooring LLC ordered way too much materials except carpet, over collected on the price of materials, but I was given credit on the invoice, basically lent him money a few weeks before installation. Many complaints I could elaborate on, but for now I would like the job finished. LPT flooring was done first, then carpet. The carpet was short and the closet in the primary bedroom was not done and still has OSB plywood. There is more than enough flooring to finish this room, and I asked him to do this. He offered the phone number of installers and said I could pay them directly. Integrity Flooring LLC was paid to do this closet. Had a horrible experience with this business and would also like to rate and leave comments to warn other people to stay far away.

  Business Response

  Date: 08/11/2023

  BBB received phone call from Phillip D******* stating that due to the consumer's refusal to pay the standard 5 percentage extra to cover floor waste, and that consumer switched materials in loft and master bedroom at the time work was being done at consumer's home there was not enough product to complete the closet. Later consumer called stating he had 3 boxes and asked business to come back to home to install flooring in the closet for free. The Business states they do not agree with consumer's request to return to to install flooring in closet for free. There is a charge associated with making a trip to do this work. Consumer was given the name of an installer that he could call to install flooring and consumer would be responsible for paying that installer.

  Customer Answer

  Date: 09/01/2023

  When he finally changed his incorrect number of the square feet of the job he sent an adjusted invoice.  He had been calling me asking for money, so I recalculated the invoice on my own and it was higher than his final invoice.  So I paid $2,923.43 on July 20th, check number 2031 and his final invoice amount was $2,899.47.  I overpaid him $23.96 that he will not return.  I would like the job finished and this overpayment returned.  
  
  I can supply copies of the cancelled check it needed.  
  
  Thanks,   ******* *******