We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Pickerington Heating & Cooling

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Pickerington Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pickerington Heating & Cooling has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A technician came to my home on 12/31/24 because my furnace was not blowing warm air. The technician **** claims that when he opened the furnace cabinet and flipped the internal breaker that there was a spark.The technician spent three hours inspecting the unit and then gave an estimate of approximately $900. That would be for all three sequincers but was hoping one would fix it. The technician also made statements alluding that the entire furnace should be replaced. The technician stated he had tested everything and felt that the replacement of all "sequincers" would correct the problem Later an office person ***** called to state that the parts would take 3-5 so days to arrive and they had checked all local warehouses for the sequincers. The technician **** continued to text with my wife advising not to attempt to start the furnace and also again provided the option of replacing the furnace.We did not use this company but called ******** Heating and Cooling for a second opinion.The technician with ******** was able to get the "sequincers" from the supplier same day but also determined that the circuit board and motor had been shorted out.I believe that the technician from 5 Star/Pickerington Heating and Cooling caused the extensive damage to my furnace.

      Business Response

      Date: 01/13/2025

      Hello! 

       

      After speaking with Mr. ****** and reviewing the circumstance, we elected to process a refund for the $202.05 as requested. We hope this helped to resolve the issue.

       

      Thank you! 

      Customer Answer

      Date: 01/21/2025

      I can't believe the BBB closed this complaint. The reason I did not respond is because I had not received anything from the business. The business did send a check for the fee that they charged me. However the business did $1300 in additional damage to my heating system and have not offered to do anything about this. They also admitted that some of their staff do attempt to upsell and replace an entire system when that is not what was needed.

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is not easy or fun! My nights of sleep are not what they use to be.
      Jan 10, 2024 only date written down. Others on a drop in basis.
      They stole one of my contracts that I needed them to explain.
      I called my soft-water installer (Mike K***** *** *** **** to correct what they had done to the adjustments.
      I stood right next to him as he ruined my softner and he said (witch is a bold face lie) he didn’t do it! Not only that he said I must have done it!
      His finger prints should be on the book he was reading and all over the softner.
      They sent someone out to replace the salt it used up so fast, but he sided with his plumber.
      I would like a refund of payments I should not have paid and refund of 5 star whole home project plan.
      479.40 + 49.50 x 3 = 627.90
      I am 90 yrs old and don’t like to be taken advantage of.
      I have a note that with purchase of furnace and air conditioning units the inspections were free!
      I think that was the contract they stole.
      I have spent over $10,000 with this company and now I don’t know who trust.

      Business Response

      Date: 06/11/2024

      **** has a membership with our company which entitles him to a Whole Home Plumbing Inspection, which was completed on 1/10/24. When we were out on 1/10, we adjusted some of the settings on the water softener. Customer contacted us on 2/5/2024 regarding his water softener, and stated that he is having problems with it after we touched it. Our plumbing service manager returned on 2/7 to drop off 4 bags of salt to the customer to replace what was lost, and to ensure settings are correct on the softener. 

      When the customer mentions contracts, we believe he is referring to the membership he has with our company. The customer did pay for this annually, so there are no recurring charges. He paid a flat price of $479.40 on 11/9/2023, and there is no recurring billing. 

       As of now, I have attempted to contact the customer twice, in 3 different ways. 

      I called yesterday 6.10, the phone line rings once and then hangs up, no option for voicemail. I also attempted to text and send an email to the email on file with no response. That is the same for my call attempt today, 6.11. I am going to try to contact the customer again tomorrow 6/12 to figure out how we can help and get everything resolved. Thank you.

      Customer Answer

      Date: 07/12/2024

      7.12.2024 ******************* called BBB stating that he would ask that the business refund him $359.55. **** stated that of the $479.40 paid for membership, he feels he has only received a benefit of $119.85. 

       

      Business Response

      Date: 07/17/2024

      Hello,

      Per the terms and conditions of the membership, we do not offer refunds for unused portions of the membership. It was paid for all at once, versus monthly. I have asked **** to allow us to provide the value of the membership to him in the form of utilizing the free visits that are included, but **** declined. 

      There is no evidence to support we would have stolen a contract from ****. We replaced the salt for the customer and resolved that concern. 

      We believe that ****, when mentioning the free inspections with the purchase of the furnace and air conditioner, he is referring to the inspection from the county that is typically required on a new installation. We have not and do not currently offer free inspections with new equipment installations, the only way to receive free inspections is to purchase the Membership/Whole Home Protect Plan. 

      We have tried to provide excellent customer service to **** given the circumstance, however, per the conditions of the membership, we are not able to accommodate a partial or full refund. **** has declined our offers and solutions for this issue as of now. 

       

      Thank you.

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Xenia heating and air had sent out five star for a new AC on 7/7/23.
      I paid $8,863.00 for an ac that isn't energy compliant as of January 2023.
      Per Ohio AC minum requirements is 14 SEER. Mine is a 13 SEER with no warning when I bought it. I paid more with them than any other company for a non energy compliant AC and I could have paid either the same amount or slightly more for a brand new energy compliant AC and furnace.

      Business Response

      Date: 12/04/2023

      We have talked to this customer and explained to them that they did in fact receive a 14 SEER Air Conditioner. Our internal paperwork still said 13 SEER, but we installed a N4A4S which is a 14 SEER Air Conditioner.

      The attachment shows what equipment we installed in the customers home and a screenshot from Comfortmaker the manufacturer that shows it is indeed a 14 SEER Air Conditioner.

      Customer Answer

      Date: 12/04/2023

      I am rejecting this response because: it took over 2 days to call me back and another 2 days to send over paperwork. Considering there is no paperwork showing any modification from time of install of the AC or on the actual invoice I doubt it's accurate. Also from what the company said they added to my furnace, when they shouldn't have been touching my furnace for any modifications. They probably broke my furnace and they installed non energy compliant AC with no hard copies stating it is energy compliant. It will lower the value of my home.



      Regards,



      **** *****

    Pickerington Heating & Cooling is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.