Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was a failed contract on a property and $500 was sent to this company as earnest money. This company is now withholding earnest money disregarding the contract and signed release form. My wife and I emailed a **** ***** twice and left her a voicemail and have been unable to reach her so this is my first attempt at collecting my hard earned funds back.Customer Answer
Date: 10/24/2023
Attached is the contract and signed earnest money release form signed by seller and buyer.
Business Response
Date: 12/28/2023
Per business, the first check was mailed out to the consumer on 10/24. Apparently it was lost in the mail. When contacted, the business reached out through email to the consumer and verified mailing address and sent a new check, after stopping payment on the first. The check was overnighted on 12/27 and is out for delivery.
Customer Answer
Date: 01/02/2024
I accept the business's response to resolve this complaint.
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