Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an EvenFlo 360 revolve seat, that was deemed defective over two weeks ago. First and foremost getting in touch with customer service is highly difficult. I tried sending emails with no response, I had to wait on the phone for over an hour to speak with someone who then advised me I had to damage out the car seat in order to receive a new one. $400 car seat and they want me to be left with no way of transporting my child without dishing out more money in the interim. When I expressed my frustration the agent decided to submit the order for me and advised it would take 7-10 business days but to please submit pictures. The email she sent me requesting how to damage the seat advised I had 30 days to do so. Well apparently that wasn’t good enough as no more than a week goes by I receive no tracking but notice the order was refunded meaning I would not be getting it. Now here I am trying to call with no response. Their call center which is during business hours is advising they are not available. I want my money back on this as I do no have faith in the company if any other problems should arise.

  Business Response

  Date: 07/05/2023

  Thank you for contacting us. The order was cancelled because we did not have inventory to send. We are happy to send a different color or since we do see the product has been destroyed, we can offer a refund but will need a copy of the receipt in order to know the amount to refund. Please advise or you can reach us back at ************. The best time to call is between 8AM and 10AM Est. Thank you and have a nice day.

   

  *****

  Manager

  Evenflo ParentLink

  Customer Answer

  Date: 07/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Customer Answer

  Date: 07/06/2023

  Duplicate Complaint

  Consumer’s Original Complaint:
  purchased an EvenFlo 360 revolve seat, that was deemed defective over two weeks ago. First and foremost getting in touch with customer service is highly difficult. I tried sending emails with no response, I had to wait on the phone for over an hour to speak with someone who then advised me I had to damage out the car seat in order to receive a new one. $400 car seat and they want me to be left with no way of transporting my child without dishing out more money in the interim. When I expressed my frustration the agent decided to submit the order for me and advised it would take 7-10 business days but to please submit pictures. The email she sent me requesting how to damage the seat advised I had 30 days to do so. Well apparently that wasn’t good enough as no more than a week goes by I receive no tracking but notice the order was refunded meaning I would not be getting it. Now here I am trying to call with no response. Their call center which is during business hours is advising they are not available. When I filed my first complaint it’s amazing how fast they respond to BBB but yet I have tried all afternoon & this morning thus far to no avail. I’m suggesting you pull my order and send me the seat you have. My time is valuable and I’m no longer chasing you to complete my warranty request. This will go on all my social media to warn friends of how badly you conduct your business.

  Consumer’s Desired Resolution:
  Replacement

  Business Response

  Date: 07/06/2023

  I have emailed the consumer directly to explain we do not have any seats in stock at the moment. I have offered to refund for the product with a copy of the receipt to know how much to refund. 

   

  Best, 

   

  *****

  Customer Answer

  Date: 07/24/2023

  Consumer’s Duplicate Complaint:
  This is now my third claim with BBB regarding the same issue. This company cannot stand on a single word they say.. I unfortunately have a defective car seat not due to any car accident or damage of my doing, but the headrest that seems to just be secured by glue came off. I did my due diligence to reach out Evenflo in hopes of getting a replacement issued. Unfortunately, without any responses from email, I decided to call, well that took over an hour to get anyone on the line and it seems I was lucky to get through the first day I tried. To my surprise I was advised I had to damage out the existing car seat before they would even send a new car seat out, leaving me without a car seat to be able to drive anywhere with the kids. The agent heard my frustration and decided to send my replacement and that I would receive in 7-10 business days before I submitted my pictures, when I received an email with instructions the email notated I had 30 days to send pictures. Well no later than a week goes by and my order was “refunded” me thinking it was the pictures I went ahead and quickly sent photos over to the agent who never responded to me. Here I am it’s been a month since initial contact with a damaged out car seat and no replacement or refund. These car seats are valued at $400 and this how they handle their customer service. I filed with the Better Business Bureau (BBB) within the hour I had a response from someone from Evenflo advising that the car seat was out of stock and to call their customer service, except their line was closed and you could not get through. I refilled another BBB claim to contact me as no longer jumping through hoops for something they should have done to begin with…When I was finally contacted their solution is a credit which I was told 2 weeks ago I would be receiving by mail STILL WAITING. I emailed the person whom was working on my case last week with no response.

  Consumer’s Desired Resolution:
  Refund

  Business Response

  Date: 07/24/2023

  I did receive her email Thursday July 20th and I have contacted this consumer today (within 48 business hours) explaining there was a glitch in the processing of her refund and that we will be sending her check via Fedex. I have also mentioned to the consumer that as soon as I have the tracking number for her check, I will provide it to her via email. 

   

  Sincerely,

  *****

  ParentLink Manager

   

  Customer Answer

  Date: 07/28/2023

  
  
  Better Business Bureau:
  
  
  After over a month of dealing with Evenflo for a warranty exchange, I have received my refund and am satisfied with resolution. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Evenflo the end of last year since my Xplore wagon’s handle was broken. The foam around the handle was splitting and it was well within the warranty timeframe. I was told that the handles were having issues with that and they were on back order so it would be a little longer than normal for my replacement. However, that was well over six months ago. I have reached out again, multiple times over email, to get an update but no one will respond to me. So the company acknowledged that there was a defect with the handles, said they would replace the handle, but then went completely silent and refuse to fix the issue.

  Business Response

  Date: 07/05/2023

  We apologize for the delay in getting the part out to you. We have since received inventory and have a new handle on the way. If you need additional assistance, please don't hesitate to contact us again .

   

  Thank you and have a nice day!

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the evenflo revolve 360 gold car seat May 30, 2021. It has a lifetime warranty which I registered for when I received the product. My seat just broke (would not turn) because something broke off inside. I tried to call the warranty hotline, and the basic evenflo hotline, and they all said the call center was unavailable. It was an automated answering machine and automatically hung up after saying they were unavailable. I made sure to call during their office hours (Mon-Fri 8am-5pm). There is an area to contact the company be sending an email online. I sent 3 during the span of a month, and I haven’t received a response. It’s a $400 car seat and it lasted me 2 years. I needed a replacement, so I had to go spend another $400 for a new one. I purchased this specific seat because of the lifetime warranty. I don’t understand why the company is impossible to get ahold of so I can file a claim and get a new seat.

  Business Response

  Date: 06/20/2023

  Thank you for reaching out. Our consumer service team did respond to the consumer's email on 6/2/2023 at 11:10AM and again on  6/7/2023 at 10:03AM. Please check your junk or spam folders as we did reply with instructions and video on how to get the seat to rotate again. This is not a manufacturing issue and once the instructions are followed the seat can be used again. 

  Sincerely, 

   

  *****

  Evenflo ParentLink Manager

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were gifted the POLAR PLAYGROUND ACTIVITY CENTER. Almost immediately my daughter was playing and one of the pieces broke exposing wires. I emailed them about repair and a replacement part on 6/9/23. They stated they would respond in 48 hours to date I have not received a response to the danger that this toy presents to my children.

  Business Response

  Date: 06/20/2023

  We regret the circumstances that prompted you to reach out and hope your little one is okay. All emails are answered in the order in which they are received and we do not show and email in our Queue from this consumer. Please resubmit your email and please copy *****@parent-link.com and I will be happy to assist further. 

   

  Best regards, 

   

  *****

  Customer Answer

  Date: 06/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have reached out to ***** and am awaiting a response. But either way, there hasn't been a general response at this time to my original email. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

  Business Response

  Date: 06/26/2023

  I have just received an email from this consumer today and will reply and assist her directly. 

   

  Best, 

   

  *****

  ParentLink Manager

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a baby gate. Have granddaughter coming at the age where baby gate is appropriate. I am in the Air Force and my time with my granddaughter is precious. Baby gate did not show up box came damaged taped up with no gate. I have been dealing with an outrageous person by the name of ****** in customer service who has went round and round with my refund. I sent her six photos and none of them are good enough of the damaged box. I just got off the phone with her and another Bozo by the name of *****. This interaction has taken approximately 2 hours of my precious time right now I am on leave before I go to help with the Ukraine issue and I don't have time to be fooling around over a 30 something dollar baby gate. I live in the country the gate was not in the Box the box was resting on my driveway fence. These people at Evenflo are inappropriate condescending and I will never purchase from them again unless they straighten out this problem. Person by the name of ****** called me a pain in the rear end as she put me on hold I heard her say this to someone. I'm assuming she works from home because she couldn't work in a corporate office and be involved in this kind of insubordination. I want my purchase price refunded to me and at this point I am so steamed I want some kind of compensation for this 2-hour inappropriate harassment by customer service. This box arrived in the same condition as I took the photographs. UPS or FedEx or whoever dropped it off wrote notes on the box. You would think they would have returned it and not delivered an empty package. It is outrageous that this company will not attend to this matter. And that they have a customer service agent by the name of ***** who thinks her time is more important than mine because as you can see by her emails I started contacting her on May 7th with the problem. At that point she did have time to send me another gate and when she hesitated I went to a local store and purchased one. Credit please

  Business Response

  Date: 05/19/2023

  Hello,

  Per the Fedex tracking number ************ and photo from Fedex; it clearly shows a different photo than what the consumer provided to us. It shows the box complete without the additional tape or damaged in transit wording. Evenflo does not ship empty boxes. They are weighed before they leave the warehouse. If the product was damaged in transit, then the consumer should make that claim with the shipper. We however are in the process of filing a claim with Fedex on the consumer's behalf. We advised once we hear back from Fedex either accepting or denying the claim, we would reach back out to her, which can take up to 30 days. I have reviewed all of the phone calls and at no point during any of our conversations with the consumer did our reps either react or make any sort of comments as the consumer alleges. In fact the consumer was threatening one of our call agents, at that point the call was disconnected. 

  If Fedex accepts the claim, we will be happy to refund the consumer in full. 

   

  Best, 

   

  *****

  Parentlink Manager

  Customer Answer

  Date: 05/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: we are brand new grandparents. This is a pathetic company who we will never buy from again they have misconstrued and turned everything we said upside down in order to not credit back or money for a box that was delivered and left outside our farm gate near the road, with no baby gate. My comments are not correct that they have repeated and neither are their comments to my wife and I they are not correct either. I have a call into the CEO of this company whose number was given to me by the CEO of another company my son works for. The CEO is appalled at the behavior of these employees low on the totem pole and has a short us they will be reprimanded and this is not the customer service they should be giving. We are not nor never going to buy from eflow again. We have purchased a baby gate from another proprietor. I have just gotten off the phone with my bank and filed a claim for the fraud committed by this company. According to the attorney general in this company's state they have over 3,000 complaints against them for similar antics. If Better Business Bureau wishes I would request that this complaint go further up the chain especially because the peoples that are contacting us are disgusting inappropriate not telling the truth and absolutely backhanded in their comments. Thank you
  
  
  
  Sincerely,
  
  
  
  *** ******

  Business Response

  Date: 05/24/2023

  While we understand the consumer's frustration, we are unable to process a refund at this point. Once Fedex either accepts or declines the claim that we have filed, we will be happy to take another look. Fedex supplied the photo of the box at the homeowner's fence which does not show the box taped up at all. As mentioned prior, all of our orders are weighed before they leave the facility. Fedex claims can take up to a week. As soon as we hear back from Fedex, we will be happy to reach out to the consumer. 

  Best, 

   

  ParentLink Manager

  Customer Answer

  Date: 05/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this company is lying again. I have a $5,000 security camera system on my farm property. It shows the Box line there and it shows the box in the same condition as I picked it up when I came home from work from the hospital. Although I'm a nurse and I work a double shift I was seeing perfectly clearly when I picked up the box. I would like to see the FedEx photos I have cold FedEx and gotten nowhere. I cannot believe a company would treat a customer this way especially for such a small amount. I have filed a claim with my bank and one way or another I will get my money back unfortunately these people are hell-bent on keeping my money. I just placed a $400 order for baby Goods with another company because of this disgusting customer service and disgusting method of operation. I don't believe a word they say about FedEx I don't believe a word they say.. according to the Attorney General's office in the state that this company has their headquarters, they have $5,495 consumer complaints against them almost enough for a formal investigation. Shame on this company for praying on seniors. I want my money returned to me immediately
  
  
  
  Sincerely,
  
  
  
  *** ******

  Business Response

  Date: 05/30/2023

  We have credited this consumer's account in full. She can expect to see the credit with her credit card holder within the next 72 hours. 

   

  Best regards, 

  ***** *****

  PL Manager

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of incident is May 3, 2023. I called the company Evenflo in regards to my OmniPlus stroller. When I purchased the stroller, the frame was broken and the canopy was missing. When I called the company, I spoke to a woman named *******. She said that it wasn’t under warranty but she would look to see if they had a frame. I informed her I was more concerned about the canopy. She said she would take care of that after. She found a frame and said she would send it out. Then she moved onto the canopy. She said its a cosmetic thing and not necessary so I would have to pay for it. She said the cost was $8.82! I wasn’t impressed paying it, but I did because I wanted it. She confirmed my email three times! She told me I’d receive a confirmation email. After not receiving email, I called back. My email was wrong. By the time they resent the email, I got the receipt for my purchase. The item that I actually wanted was less than $2! She also charged me for the frame that I didn’t even care about! Or need! Or want! And then she told me “it’s just shipping cost” yet on the receipt it says it cost of item with $0 shipping. I’m more upset about being lied to and deceived just to get my card information! I’m not impressed considering when I bought the product it states it’s included. So the fact that I’m having to rebuy products is one thing. Being lied to is another. Especially for a part I didn’t need or want. Then I asked to speak to manager and was mailboxed. I feel like now I’m being blown off. I still have not received shipping information as it’s too soon but I was hoping to get this fixed before it was sent as I didn’t need the other part as I had already purchased to use! I definitely was not listened to and have received horrible service from this company! I want my refund for the product! And I want to speak to management because my cal should be recorded, therefore they should be able to confirm my part of the situation!’

  Business Response

  Date: 05/04/2023

  We apologize for the inconvenience this has caused. It was not our intention to just take the consumer's credit card information. The consumer agreed to purchase a new canopy and frame since the product was out of warranty. We gave a 90% discount. We will be happy to credit the amount in full. 

   

  Best,

   

  *****

  ParentLink Manager

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product 3/3/23 for $329.49 it’s showed a complete travel system and did not state I had to purchase e anything separately the order number is the item arrived and did not contain a car seat I called the company 3/8/23 explained to them the lady ****** said they haven’t had this problem in a while and that I needed to send photos she sent a email that I replied back to i explained they needed to fix pick up the product because I’m on bed rest and I’m supposed to be goin to get induced in a couple days and can’t bring my baby home without a car seat she transferred me to a supervisor sayin they need her approval for this i left a message and have been leaving messages wit this supervisor since 3/8/23 until today 3/20/23 still no answer or no return call from Andrea the supervisor anywho around the 9th or 10th a employment finally said well u can just send the product back for a refund she set up a pick up through fed ex and did not provide me with any information fed ex came while I was in the hospital my mom gave them the incomplete travel set they still have no provided me a refund I am a single mother with no job and on disability who had to barrow money from a friend to purchase a new travel system until Evenflo gave me my so I will be able to bring my baby home from the hospital I have been calling them every day I called on Thursday 3/16/23 the employee told me she sees that. Fed ex picked up the product but they haven’t recieved it now when I call the company and ask for someone higher than the supervisor Andrea who doesn’t do her job answer any phone called or return any messages they hang up in my face they see my number on caller ID pick up the phone and hang right up if I call from another phone number they answer I ask to talk to someone because they are refusing to give me my refund and they hang up in my face again this is not a company I support to be profiting from pregnant woman or trusting to make any baby products where is my money

  Business Response

  Date: 03/21/2023

  Consumer contacted us regarding a travel system that she stated was missing the car seat and base. We explained the products are weighed before they are shipped from our facility. We still offered to pick up the stroller and credit her so we did issue a pick up with Fedex. Per Fedex tracking number: *************** the product has yet to be returned. We are unable to issue a refund until the product has been returned to our facility. The tracking shows that Fedex made an attempt to pick up and the package was not ready as shown here on their website. *******************************************************************************************  Consumer additional called our resource center multiple times and used unfavorable language so the calls were disconnected. 

  We are more than willing to refund this consumer but the product needs to be returned. 

   

  Best, 

   

  *****

  ParentLink Manager

   

   

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  First of all the business is lying and as I explained to them is that I know how the product reached me the product was not complete why the hell would I call yall and tell y’all something is missing if it was not missing and then the lates ****** stated that this has happened before 3/8/23 listen to the recording looks like I’m not the first customer yall did this to second fed ex picked up that package while I was in the hospital delivering my baby that would have had no car seat thanks to Evenflo they are lying now they want to provide me with a tracking number when they should have done that in the first place yet still no supervisor had contacted me back and they still have not had anyone higher than her contact me as they are refusing they were not trying to help me before I started cursing and what do u expect a person to still be calm after talk yall are not doing yall job yall record phone calls just like I started recording my phone calls with u guys go back and listen to them did ur employee not say that fed ex site says the package was retrieved and it’s on its way back to you guys I will provide this recording to BBB dated 3/16/23 the lady confirmed it was picked up AS IT WAS this company is so fraud I do not trust them I just had a baby and they make me want to poke my eyes out now they are providing at Alta king number who all we know could be a cover up tracking number and provide them with the recording yall was just hanging up in my face even if I was not cursing but I have all that recorded also which is why I kept calling to provide my lawyer and my bank along with social media how y’all were treating me I’m not about to be calm and respectful to yall after y’all stole my money and decided to play games saying y’all can’t do anything without a supervisor that clearly does not do her job n she the onli one yall transferring me to I got too much goin on in my life right now to be getting robbed and played with by a company who has no concern about the people who profit them the business is just poor so many recalls so many complaints and so many lawsuits and very terrible lazy employees I will be providing the phone call where the employee stated that fed ex retrieved that package yall want me to call fed ex and argue with them after I just had a baby I’m depressed and I don’t have the patience for that the company chose that shipper let them get on the fone an argue with fed ex and stress them out I already got enough stress added on yo me from purchase it from a fraud company look how many people filed BBB Complaints against the company but they will still present its the consumers and not them how sad also I will be phone calls of them hanging up in my face when I was in fact being respectful to them to prove how much of liars they are 
  
  
  
  Regards,
  
  
  
  ******** **********

  Business Response

  Date: 03/21/2023

  The Fedex tracking number shows that the product was not ready as shown in the attached. Once the product is returned, we are happy to issue the refund. 

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  as told fed ex got the package so they can go talk to fed ex about it i filed a complaint with the federal trade commission I reached out to the attorney general office and i filed a dispute with my bank as per the recording the employee even confirmed that I gave the package to fedex so all of a sudden I am being provided with a tracking number only after their employee confirmed it is on the way back to the company they are false advertising their products because why did I not have a car seat in my box how can a package that is being shipped in its own box not be ready I have vivant cameras at my house their legal team can speak with my attorney after I sign my retainer tell them to provide the call where their employee confirm that fed ex retrieved the package I don’t want their fraudulent tracking number 
  
  
  
  Regards,
  
  
  
  ******** **********

  Business Response

  Date: 03/23/2023

  Thank you for your response. Please understand that we can not refund for a product that we do not have in our possession. The tracking numbers in the attached both show that the package was not ready at the time of pick up. Once the product is returned, we are happy to credit you in full. Otherwise, you are welcome to file a charge back with your credit card processing firm. 

   

  Best regards, 

   

  *****

  ParentLink Manager

  Customer Answer

  Date: 03/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Please type your response here.]
  
  Ok why do y’all keep takin I said I filed a complaint wit the federal trade comission about the false advertisement then y’all took my money sold me a bogus product and keep hanging up n my face yet what manger has yet to contact me after leaving messages since the 8th I called my back because I have the conversation recorded when the lady at ur company stated that fedex picked up the product on the first attempt of the product was handed to them wat do y’all want me to do yall chooses them as the shipper I will not make my postpartum depression worse by arguing wit a shipping company UR COMPANY chose its yall job to call them n figure out what they did with the stroller I have cameras on my house that show them taking that package so u guys can do n say what y’all want I’m going thru a lot right now and I’m in a really bad emotional state please do not push me into more hopelessness as ur company has already caused me a lot of stress and anxiety along wit putting me into a worse state of depression I’m a single mom with no joy and yall stole my money and yall are refusing to give it back and rejecting my phone calls so that y’all do t have to speak to me after stealin from me there is nuthin more to talk abt I contacted the attorney general office my back and federal trade commission I also took this matter to twitter tiktok and instagram along with face book u have a nice day please I have a baby to tend to but u guys don’t have any concerns for pregnant woman their babies or new moms yall just care about the money u make off of them so i wuddnt expect u to understand 
  
  Regards,
  
  
  
  ******** **********

  Business Response

  Date: 03/28/2023

  We have addressed this in another BBB complaint, but I am happy to address again. The tracking numbers both show that the product was not read for pick up. We have not received the product back at our facility. Once it has been returned, we have offered to refund the consumer's money in full. 

   

  Best, 

   

  *****

  ParentLink Manager

  Customer Answer

  Date: 03/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  if the company would call fed ex fed ex will tell them like they told me after pick up the company cancelled the label the item is not moving because they cancelled the label per fed ex request they want the shipper to pay they also said that since it’s been past 7 days the shipper is more than welcome to open a claim but only the shipper can do so so let Evenflo provide u with proof that they paid for that label I will attach a video of me talkin to a fed ex employee at 1800 go fed ex and a driver came to my home yesterday…why do y’all cancel the label and try and act like it’s me that didn’t send y’all the stuff back y’all are tryin to wait till my return window passes because y’all don’t want y’all incomplete product back so as said call fed ex yall are the onli people who can do anything about the label u fraudulent company
  
  
  
  Sincerely,
  
  
  
  ******** **********

  Business Response

  Date: 03/28/2023

  Evenflo did not cancel the pick up request. The tracking shows that the product was not ready for pick up. If you still have the product, we can issue another call tag, but they wouldn't have come back if the call tag was cancelled. 

  Customer Answer

  Date: 03/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  

  u didn’t cancel the pick up u cancelled ur label after they picked up do u really think they are going to deliver the product to u if u company is not paying them to looks like u guys r just trying to finesse everyone right …common sense will tell u that if they didn’t already pick the product up they would have made a second attempt if it was so called not ready they come back a total of 2 more times since it’s 3 attempts so there for if they didn’t get the product they wuddnt have come back…the tracking shoes that Ted ex RECIEVED THE PACKAGE clear as day right like they said ur more than welcome to call them n file a claim since ur the recieved… fed ex they will let u know when u contact fed ex then u let me know action is required because they need payment not because the item was not ready but until u call then u will not know BBB IS WELCOME TO CALL THEM AND VERIFY THE TRUTH SINCE U WANT TO KEEP LIENG ABOUT IT 
  
  Sincerely,
  
  
  
  ******** **********

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried reaching out to Evenflo months ago about the defect on my sons stroller, I was waiting for their live chat to no avail. I then emailed them and after weeks of not hearing anything back, I have a call but the wait time was too long with my two small children around. I then sent a follow up email about a month later. Someone finally responded, however - they did not help with my situation and seemed like I annoyed them. I have since been ignored. She will not let me speak with someone through email and wants me to try calling again however - I have since had an appliance put in my mouth and have much trouble speaking, plus I have two small children that make it hard. I have not been able to use my sons stroller now due to safety issues in about 6 months. I just want it fixed, replaced, or refunded. I just need a safe space for my boy. I have been trying hard to deal with this situation with the company personally but at this point I am unfortunately being ignored.
  
  The system at the time was $300 plus tax (on sale) the stroller base was always difficult to get my sons car seat in and out of but it would get stuck every single time I tried to take him out. It always took multiple people to get my sons car seat out and that itself was concerning. The clip has completely come off so I can no long sit my son in the stroller base with either attachment safely. I just want a safe space for my son. I have reached out before the warranty was completed but now it’s been over due since no one has helped me with my original email. I don’t want that to cause a bigger issue. Thank you.

  Business Response

  Date: 03/21/2023

  We sincerely apologize. Most issues are best handled via a phone call so that we may better understand the issue the consumer is having. One of our representatives did just send the consumer an email offering to assist in that manner. We look forward to hearing from her so that we may assist. 

   

  Best, 

   

  *****

  ParentLink Manager

  Customer Answer

  Date: 03/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, I am currently waiting to hear from the business to see how we resolve the issue on their end.
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Customer Answer

  Date: 04/06/2023

  I’m so sorry I didn’t realize I had done that, I was waiting to see how the business replied and I thought I had put that with my response!

  
  

  They still have not told me how are resolving the issue and are basically ignoring me. It takes them almost a week just to respond and they never have a solution just keep asking the same question. I keep asking for updates with no avail. My son needs his stroller as summer is approaching and the stroller I have from them is currently not safe. I just want them to respond and help me out. I originally messaged them back in January and it’s now April and I am basically being ignored by them no matter how much I beg for a solution.

  
  

  Thank you,

  
  

  ******** 

  Business Response

  Date: 04/06/2023

  Hello, 

   

  We have attempted to assist via email as the consumer has requested. We requested photos and a video showing the issue she is having with the product, since she is unable to speak to us over the phone. We have not received the video. As soon as we obtain that, we will be more than happy to see how we can assist her further. 

   

  Thank you and have a wonderful day,

   

  *****

  Manager ParentLink

  Customer Answer

  Date: 04/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have sent them the videos multiple times. I even sent them photos of the issue as well. I keep getting ignored for days at a time. I have an appliance in my mouth which makes it hard to speak and not easy to understand which is why I want to communicate via email which is one of there communications services and they should offer it if it feels like a burden to them. If you see my emails attached I have now went a week without them replying or giving me an update even though I asked for one multiple times.
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 04/06/2023

  We received the photos just fine. In order to assist you and provide accurate information to our quality team, we will need a video to see the issue that you are having with the product. At this point we are not sure what the exact nature of the issue  is with the product. You are welcome to email/call and request a supervisor for further review of your case. 

   

  Best, 

   

  *****

  ParentLink Manager

  Customer Answer

  Date: 04/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: If you look at my emails attached, I have asked to speak with someone else twice. The first time I was ignored and the second time I was told it was not an option via email, only through phone. I am not trying to be difficult by not calling it would make my life so much easier at this has cost me a lot of mental stress but I am actually difficult of speaking right now I have an appliance in my mouth that stops me from doing so as I have explained in previous messages. I have sent multiple videos, and I have sent another one again today. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 04/10/2023

  Evenflo will escalate your case to our Supervisor. She will be in contact with you via email. 

   

  Thank you.

  Customer Answer

  Date: 04/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The supervisor has reached out and is sending me a replacement.
  
  
  
  Sincerely,
  
  
  
  ******** ******