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Business Profile

Bathroom Design

Craft Interiors, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Craft Interiors, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We spent over 16,000 dollars on our kitchen remodel. It took well over 4 months for the process to be completed. There were over 4 occurrences when we had family members waiting at our house and the contractor did not show up and there was no phone call to tell us. We had to point out flaws that were not treated nicely when they came out to fix. Now, 6 months after our kitchen is complete, We are having to fix issues ourselves that were done half way by the contractor. The caulking in our backsplash is coming off, there are gaps in the cabinet and ceiling where it should be filled, and we have had to repair things ourselves with some of the cabinets that were installed. The contractor was rude on site in our home and commented on what was on TV, what was being eaten, and many other things. The guy helping left a lighter in our bathroom that my 4 year old found and brought to me. We were told at the end that we owed more money for issues they should have accounted for to begin with. A cabinet was not properly measured and we were without for months. Comments were made about our flooring we had another person do because we were not happy with this business. I have had many people ask who did our kitchen because the items themselves are very nice, but I will not give out the name of this company. When the work was done, we were slammed with another 1000 dollar plus bill that should have been estimated for in the total upfront price, especially when we had to pay in full to begin with. The separate company who installed the counter tops were very professional and took care to not mess anything up, while the contractor left trash and other things around I had to clean up. It was an awful experience and when we do more home work, we will not be going through them again. I told the owner my concerns and the response was, oh we don't ever get complaints. 250 was knocked off the final price we had to pay. The money and now upkeep we are having to do so soon after is insane.

      Business Response

      Date: 12/08/2022

      Well I just read this complaint for the first time. Not sure how I missed it . I would have hoped my client or BBB would have called to bring this to my attention. Not being very tech savvy & from the old school. After 40 yrs in business we always do our best to help resolve any & all issues . Supply chain issues are among all the business in todays world. I will call my client to find out why it has been so long before this is brought to my attention.

    Craft Interiors, Inc is BBB Accredited.

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