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Business Profile

Handyman

Ben Drake's Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I asked Ben Drake Construction, LLC to finish our basement. *** ***** gave us the contract on 3/29/2024, he agreed to start the project on 4/18/2024 and finish it on 6/6/2024. See the attached contract. Now it has passed more than 6 months, he only finished half of this project. He sent 2 people to work this project for a few weeks, then stopped for 2 months due to his surgery (we don’t know it was true or not). Then resumed the work, but just 1 person worked very slow, sometimes came, most time did not show up. Now, he has stopped the work again for more than 5 weeks. We sent a message to him or called him, but he had no response. So far, he has not start to work ceiling, doors and Bar area, even the material of these area are not bought yet. Bathroom has not been finished. We bought office and closet material, but he has not installed them yet. Floor trim material is not bought yet. We have paid him $27,400 plus the floor plank cost which we bought; he agreed pay us $2.50/SQFT plus tax which is around $3880. The total We have paid is $31,280. The rest labor and material cost are more than $15,000. We are contacting you to help resolve this issue. We hope he can finish this project as soon as possible or pay us back $10,000. His address: **** ********** *** ****** ** *****. His phone #: ************.

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for half of a window install on August 2nd, stated install would be August 22nd. Never came due to weather (which was agreed upon).. asked for updates since then and it’s now a month and a half later and no response. Project not even started.

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/2/2024 we met with Mr. ***** and agreed to have his company do some interior remodeling on our house. The cost was $12,420. Mr. ***** said there would be a 10% discount if we paid cash. We gave him $6200 cash. Work was to start 4/17/2024 but did not start until 7/15/2024. In the next 2 weeks his company only worked 3 days on our house. The work done was inferior and has had to be redone. We texted Mr. ***** on 2 occasions to find out when work would be done but got no response from him. On 7/26/2024 we informed Mr. ***** that we were canceling all remaining work. I told him to take all his expenses related to this job from the $6,220 and return the remaining money to us. We heard nothing. On 8/7/2024 we sent him a certified letter requesting our money. The letter was signed for. Again we have heard nothing. We are contacting you to help resolve this. We are owed $4,800.00. On the paperwork that
    Mr. ***** provided he has his address as **** ********** *** ***** **** *****. Your sight populated ****** ** ****  but the phone number is correct. The phone number on your sight is correct *************

Ben Drake's Construction is NOT a BBB Accredited Business.

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