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Business Profile

Convenience Store

MK&J Market

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On this past Tuesday September 10, 2024 I called the store to place oorder for hot chicken and jojos from the deli, it was 3:58 PM and I was told she could have it ready in 15 minutes. When me and my grandson went to pick up my food from the deli , my grandson picked up a few items for himself, including 2 small strawberry milks, his items cost approx 12 dollars and my order was 17 dollars. The cashier double charged us for the 17 dollars of chicken and jojos. I didnt realize till we walked out of the store what had happened, thats when I looked at the receipt and saw she charged everything on my grandson's *** food card, total was 29.85. The hot food shouldn't been allowed to be paid for on the *** card but the cashier typed it in herself, it wasn't scanned. Then she still charged me again 17 dollars cash for the hot food. When I went back in to get my money back, they wouldn't do it and they kept stalling, and I even showed them my receipt. The blonde haired lady that the cashier kept getting to come help, was very rude to me. I finally called the sheriff. They did not give me my money back. The next day I called the store and talked to the owner; who happened to be the rude blonde the night before, and she admitted her employee made a mistake, but I believe they may have a scam going in that store. They know the hot food wasnt allowed to be purchased on an *** card.

MK&J Market is NOT a BBB Accredited Business.

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