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Business Profile

Animal Rescue

Emerald Parrot Rescue and Sanctuary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Rescue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two Parakeets and two cages from Emerald Rescue in sanctuary. One of the birds died the night I got at home. It was a lot of feathers when I got it. The second one died in less than 24 hours. I was told that the yellow and green bird Had been in quarantine away from the other birds, but that it was fine since they brought it out with both of them in the same . I believe the birds were sick were the yellow and green one was sick and the little blue one got sick from being next to yellow and green, but they both died. I texted the business and asked them if I could have my money back as soon as I texted that it began a whole series harassing text messages and phone calls from them to me. What I’m saying is Emerald parrot rescue and sanctuary harassed me enough for me to them from my phone. I am also aware of another person that they included in this conversation and repeatedly text that person over and over until that person had block them as well. I want my $75 back. I was told the birds would be fine. They were not they died then I wasdenied a refund and treated with harassment.

Emerald Parrot Rescue and Sanctuary is NOT a BBB Accredited Business.

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