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Business Profile

Plumber

Online Plumbing & Mechanical Svc LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online Plumbing LLC constituted a breach of contract, fraudulent misrepresentation, and sabotaged the project. As per the contract, the contractor was obligated to complete rough-in plumbing, rough-in inspection, and final inspection. The contractor falsely said the final inspection would not be required and received full payment. Subsequently, the contractor refused to perform the final inspection unless the customer hired him for the final installation. The contractor denied the project and closed the rough-in inspection permit as well.

    Business Response

    Date: 04/26/2025

    D**** y****. I am responding to the formentioned complaint. i have complied with the contract that was agreed upon. I did the drain waste and vent rough as specified. This included  hot and cold water lines , and a few extras. This was a permitted job through the hamilton county health department.That portion of the job i bid. I have been paid in full for that. the second portion of the job is the finish which was quoted at 85 an hr plus parts.The home owner took it upon himself to set the toilet ,hook up the lavatorie and set the shower pan. when i pull a permit that permit is ion my name. the rules are as follows, nobody is allowed to do  that work unless they are my employee,  with a journeymans  license or they are a licensed plumber working for me ,Im sorry it has turned out like this but the customer had it explained to him by the plumbing inspector and he did not undrestand. Not my fault. ive closded my permit. hamilton count will back me on this problem. Any other questions let me no . Thanks D***

Online Plumbing & Mechanical Svc LLC is NOT a BBB Accredited Business.

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