Reviews

Review Details

• Review fromJessica R

  Date: 02/22/2024

  5 stars

  Jessica R

  Date: 02/22/2024

  Amazing all the way around! I wouldn't have trusted my wedding gown alterations with anyone else! ******* did a wonderful job!

  Spiral Hill Alterations LLC

  Date: 02/23/2024

  Thank you so much, *******! It was a pleasure working with you and your bridesmaids! Congrats on your recent marriage!

• Review fromDesirea G

  Date: 12/10/2023

  1 star

  Desirea G

  Date: 12/10/2023

  My wedding was 9/23/23. I dropped off my gown on 7/1. I had to reach out to her two more times until I was able to come in for a fitting on 8/24. It was obvious she was overwhelmed with work, there were dresses strung all over the place. While happy with the newly built top, I could not walk in the dress. The underlayers had not been touched. The outer bottom layers were very jagged and the top felt like it was still big. I brought up these concerns, she claimed that the top would need to be loose to sit in. I felt like that wasnt right because the top didnt reach my hips, but I didn't press it. On 9/4, I had my last dress fitting. The bottom outer layers looked cleaner after bringing it up. I was able to walk in the dress, but it had not been fluffed and ******* did not go over each layer with me to show that they had been done like she promised she would do. I didnt know any better to look at each layer and fluff them out before I left. On 9/21, I took my dress to the venue and my coordinator helped me to fluff my dress. WE FOUND PINS HOLDING THE BOTTOM LAYERS UP. The areas that were done were cut so jaggedly, that there were gouges taken out. It looked so sloppy. ******* claimed she showed each layer before I left. We pointed out to her that if she did, she wouldve seen her pins in the dress still. She pretty much told me to cut the other layers myself. I frantically called another seamstress close to my venue and she had me rush the dress over. On 9/22, I tried the dress on again after my new seamstress cleaned up the layers to find that after the dress relaxed outside of the bag, it was still 2.5 inches too long on me. Roughly $300 later my dress was wearable, the new seamstress said my top WAS a size too big. After confronting ******* about these issues she refused any refund. While ******* didnt charge me to cut the underlayers, it was something that was included in the receipt of services that were done. I cannot recommend her for your big day.

  Spiral Hill Alterations LLC

  Date: 12/13/2023

  At the clients final fitting she was completely happy with the outcome of her gown. I unfortunately overlooked shortening one layer of crinoline underneath the gown but the rest of the clients claims about her gown are wildly untrue. I was on the other side of the country and unable to be available to shorten the crinoline layer three days before her wedding when someone who was not her contacted me in regards to it. The client would not answer my phone calls to discuss the matter with her and resorted to maniacal texts instead. As far as her claim of me ******* the job or not having enough time .It is common for me to have dozens of gowns in my shop at any given time as I perform alterations on upwards of 200 gowns during prom season and hundreds of wedding and bridesmaids gowns throughout the rest of the year. This clients needs were met at the time of service and if they had not been, I would never have let her take her dress out of my shop until they were. I find this review to be slanderous and defamatory. Anyone can see the quality of my work in the eight years of posts on my business page on ******** or have had the pleasure of experiencing it themselves when having me perform their alterations.