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Business Profile

Siding Contractors

Mast’s Custom Exterior

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    Mr m*** Insurance will not cover quality of work And workmanship under his policy
    He was notified that his insurance was not going to cover the cost of the repairs and have an email stating this could you please reach out to him directly about this information.

    Also if Mr m*** is disputing the claim why would he have turned it into his insurance company.

    This is an email (attached) directly From mast custom exteriors insurance company plainly stating they will not cover his workmanship or quality of work it’s not covered under his policy. Could you please reach out and show him this?



    Regards,



    ****** ********

    hed out to Mr. m*** and said that this needed to be fixed, he stated he would take care of it and he will not return our calls or take care of the damages due to these damages, we have water coming in no heat it will coast us now $68,000 to fix all the damages that mr. m*** has now caused mold growing and will only get worse

    Business Response

    Date: 02/11/2025

    I dispute the claims made by *** ******** but to do the right thing I reported it to my insurance company and file a general liability claim and the situation is being investigated.  And they will take care of it.

    Thanks

    Ps. It was reported to the insurance company around the 23rd of Dec. 2024.

    Thanks.

Mast’s Custom Exterior is NOT a BBB Accredited Business.

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