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Business Profile

Roadside Assistance

AAA East Central Ohio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

This profile includes complaints for AAA East Central Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AAA East Central Ohio has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AAA East Central Ohio

      1414 12th St Portsmouth, OH 45662-4206

    • AAA East Central Ohio

      624 S 4th St Ironton, OH 45638-1840

    • AAA East Central Ohio

      360 2nd Ave Gallipolis, OH 45631-1103

    • AAA East Central Ohio

      125 W Main St Hillsboro, OH 45133-1452

    • AAA East Central Ohio

      126 Gay St Jackson, OH 45640-2019

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a refund of my fiance charges to my card from AAA due to cancellation/ refund I was told i would get back from Jan 24, 2024 - then told again another date of 2/19/24 - then told 3/5/24 I purchased 2 tickets to Scotland in Sept 2023 - ******** airlines offered a full refund due to a cancellation for a layover flight - I cancelled in Jan 2024 - and purchased 2 more tickets for Scotland through ****** Airlines - - and on 1/24/24 - i was told it was done - never got a refund - paying interest for 4 tickets - called ******** airlines after i checked my credit card balance - they said they never received a refund request - at that time Brian - who I was working with from AAA said he was leaving the company and to deal with Angela- many calls back and forth with Angela and was told it was being processed - not until March 11th I got a voicemail from Natalie from AAA that the refund was pushed through last Tuesday the 5th of march it would take 7 - 10 days - I have called AAA several times with no return calls - including today 2 times for Angela and Natalie but no one returns my calls- I have 53.54 extra interest charges on my credit card that i want a refund for due to how long it took AAA to take care of my refund - this was emailed to Angela on March 5th - she requested my charges -

    AAA East Central Ohio is NOT a BBB Accredited Business.

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