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Business Profile

Apartments

Monarch Multifamily

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Monarch Multifamily's headquarters and its corporate-owned locations. To view all corporate locations, see

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Monarch Multifamily has 2 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 15 Customer Reviews

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    Review Details

    • Anon A

      Date: 03/05/2025

      Not a renter/customer. I know ******** and this company on a personal level and have to say something after overhearing and seeing too much. It consists of under 5 people and a overseas call center. They will do anything to get more bodies in run down apartments that they slapped a coat of paint on and sprayed for roaches and bb before you move in. Anything to make profit. Then kick you out at the drop of a hat with or without reason. Elderly.. Kids..Middle of winter.. Dont matter. Stay far away and find someone BBB accredited. Im sure the reply to this will be chalked up to this being false..Brittanys great at sweeping things under the rugjust be warned.

    • Keisha H

      Date: 12/26/2024

      Got approved for my place as of this month. Given 2 key codes to unlock a key lock for my unit (that I never got to tour) . I was told by maintenance as long as rent is paid they do not care about anything else. Ignoring the red flags I Got chased by a crackhead while others were doing illegal substances living inside the complex while attempting to obtain my keys. I let the management know and was only informed to contact legal authorities. Ive been waiting on a proper response as the complex is full of trash and smells faint of substance with broken stairs. I have a child and the complex is definitely unsafe environmental conditions and inhabited. I dont even want to waste any more time attempting to access their property. As I feel these conditions are a material breach in my lease agreement Id rather discontinue the contract properly then attempt to move myself and my child into that place.

    • Will R

      Date: 12/02/2024

      helpful in every way. I appreciate the work they do

    • John B

      Date: 11/27/2024

      Monarch Multifamily has been very professional in all of their interactions. They do their best to handle all maintenance requests in a timely manner, and they pride themselves on property upkeep. I have been very happy with their level of communication and their overall management.

    • Kirt F

      Date: 10/01/2024

      Kirt F

      Date: 10/01/2024

      Monarch Multifamily has done a stellar job of managing our properties. We would recommend anyone who wants turnkey professional service to consider Monarch.

      Monarch Multifamily

      Date: 10/07/2024

      Thank you so much for your kind words! We're thrilled to hear that youve had a great experience with Monarch Multifamily. Providing *******, professional service is our goal, and its wonderful to know weve met your expectations. We truly appreciate your recommendation and look forward to continuing to serve you

    • Kiara W

      Date: 09/30/2024

      Kiara W

      Date: 09/30/2024

      THIS COMPANY IS A JOKE ! WE HAVING BEEN LIVING IN SEWAGE FOR A WEEK AND LANDLORD REFUSING TO CLEAN IT UP EVEN AFTER I CALLED THE CITY ! TRIED TO SAY COMPLETED BUT NOTHING HAS BEEN DONE ! IT STINKS AND NOW I AM GETTING SICK FROM IT ! I REPEAT DO NOT RENT THROUGH THEM AT ALL !

      Monarch Multifamily

      Date: 10/07/2024

      We're truly sorry for the situation you've experienced. This is unacceptable, and we are escalating the issue to be resolved immediately. A member of our team will be in touch to ensure this is addressed as soon as possible. Thank you for bringing it to our attention, and we apologize for the inconvenience

    • Kim H

      Date: 09/05/2024

      Worst management do not rent from them three other properties out north are under investigation they have squatters crackheads on their property. Theyre not doing anything about it worse ever and instead of them taking care of the issue they want you to call and put in a work order.

    • Ms C

      Date: 08/24/2024

      This company is a big disappointment. Their ads show you what an apartment may have looked like 15 years ago. When you see the apartment, it's old and dated. The first apartment I was approved for, an open house was scheduled. No one ever showed up after an hour, so we all were calling. We were told the person was caught in traffic and would be late. No one ever showed up so we were given the lockbox number.Upon entering I went upstairs and opened the cabinet and a ***** was crawling, I immediately came downstairs where others found roaches in the fridge and kitchen cabinet. I was shown two more apartments that were even worse. One smelled of urine and had a burnt outlet, weeds overgrown on what was supposed to be a patio, just a mess.The third apartment is again a shell of what the pictures show. Crumbling doorways.I put the key in the door, smelled f**** and shut the door.I really wanted to give this company a chance, but it appears everything is unlivable for me, maybe someone else can live under those conditions.I honestly think the first apartment no one was ever going to show up, they knew that place was infested and didn't want to look us in the eye while they tried to rent this place. No one ever showed up for the other two.And after expressing my concerns, no one ever tried to show me something better.These places should be closed down. Unsanitary and ************* all cost DO NOT WASTE YOUR TIME!

    • Steve S

      Date: 07/15/2024

      Steve S

      Date: 07/15/2024

      Worst management company. They will not respond to maintenance requests and have outsourced all the components of the business to third parties that never allow you to contact the property management.

      Monarch Multifamily

      Date: 08/07/2024

      Hi *****, Im sorry you've had this experience. We have a 24 hour maintenance line and a tenant portal in hopes to allow you to communicate with us at all times with any issues. I have reviewed your work orders and it appears most have been addressed already however the new one entered I have reached out to the plumber to make this a priority. Going forward we will do our best to be more timely in responses. Please let us know if there is anything else we can do to make this right.

    • Amber J

      Date: 05/28/2024

      Amber J

      Date: 05/28/2024

      I put in an application and received an email saying that I was denied due to my income credit score. My paystub shows that I clearly make three times the amount of rent in gross. Also, I’ve had my credit ran by two mortgage lenders within the last 30 days and my credit is excellent, but somehow, a credit report was ran through this company and it showed up a 680?
      If you want to deny me, that’s fine. If the information is inaccurate that is a problem and it’s bad business. I left a voicemail and no answer, but I reported them to BBB and I am definitely going to be advocating to get my application fee back.

      Monarch Multifamily

      Date: 09/19/2024

      Thank you for your feedback, and we apologize for your disappointing experience. We take your concerns seriously and will address the cleanliness, maintenance, and communication issues you've mentioned. We strive to provide a better experience and would appreciate the opportunity to make things right. Please feel free to reach out to us directly.

    Monarch Multifamily is NOT a BBB Accredited Business.

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