Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved into our home on 11/8/2024, and by 11/27/2024, less than three weeks later, we discovered serious plumbing issues: significant corrosion of the main water line and a leak from the kitchen faucet, which led to water in the basement and pooling under the sink.
  
  While the inspector did not identify an active leak, the visible corrosion and green buildup on the main water line were clear indicators of ongoing damage and major concerns. A plumber who assessed the system confirmed that the condition of the pipe and the evidence of leakage should have been obvious to any experienced inspector. The note in the report stated the pipe should be "monitored" which was not properly flagged, as we later learned from multiple people that the severe need for replacement was clear.
  
  The inspector also failed to note the water damage under the sink at all. These signs of past issues were clearly visible by the warped wood at the time of inspection and should have been communicated to my husband when he inquired about the plumbing and possible concerns to be aware of during the inspection. A thorough inspection should have warned us of potential issues, especially given the condition of the plumbing.
  
  The failure to identify these visible problems—corrosion on the main water line (the note stating "monitor" was not properly flagged, and the need for replacement was urgent and clear) and water damage under the sink (not photographed in report at all)—represents a significant oversight. It is the inspector’s responsibility to identify areas of potential concern and properly notate the severity of each concern.
  
  The company has denied responsibility and offered a $150 gift card, conditional on signing away all liability. I believe a full refund of $500 for the inspection is a fair and appropriate resolution given the significant time and costs these oversights have caused.
  
  I am able to share email communications with Flinn or the full report if needed.

  Business Response

  Date: 03/12/2025

  Dear BBB,

  Thank you for providing the opportunity to respond to the recent complaint submitted by **** ***************. We appreciate the chance to clarify our inspection process and the steps we took to address the client's concerns.

  At Flinn Inspection Group, we take great pride in adhering to the InterNACHI Standards of Practice, which clearly outline the scope and limitations of a home inspection. Our inspections are non-invasive, visual assessments of the readily accessible components of a property, as clearly stated in our agreement signed by the client prior to the inspection.

  Regarding the Plumbing Concerns:

  On the day of the inspection, our inspector did not observe any active leaks from the faucet, sink, or waterline. The plumbing system was tested by running water through the sink and other fixtures for an extended period of time, with no visible signs of leaking observed during the inspection. The inspector noted the presence of corrosion on the waterline in the basement and documented it in the report with a recommendation to “monitor” the condition, which is standard language per industry guidelines when there is no evidence of failure or active leaking. At the time, there was no functional issue observed, and no moisture was detected.

  We understand that a licensed plumber later assessed the system and recommended replacement. However, it is important to understand that licensed professionals, such as plumbers, may use more invasive techniques and make different assessments based on their own professional judgment or business interests. In contrast, home inspectors are neutral third parties with no financial interest in repairs and cannot determine life expectancy or guarantee future performance of systems. It is common for plumbers to offer more conservative or preventative recommendations, which does not indicate a failure on the part of the inspector.

  Regarding the Cabinet Under the Sink:

  The report did not include a note about staining or wear under the cabinet, and in hindsight, we agree it could have been mentioned. However, inspectors are not required to report on cosmetic damage unless it indicates a functional concern. In our profession, it is not uncommon to see minor discoloration or warping under kitchen sinks, often due to cleaning product spills or past minor leaks that have since been corrected. At the time of the inspection, the cabinetry appeared dry and no active leak was observed, so we had no indication that this area required further evaluation. As such, our inspector did not report on it as a functional defect, which is consistent with the standards of practice.

  Resolution and Goodwill Gesture:

  Despite not finding any actionable defects at the time of the inspection, we took the client’s concerns seriously and offered a $150 gift card as a gesture of goodwill to help offset the cost of replacing the faucet. This was not an admission of wrongdoing, but rather a sincere effort to support the client and maintain good customer relations. We also offered to provide the gift card upon completion of our standard insurance-required release of liability form, which is a routine part of our internal risk management procedures. The client declined this offer and instead demanded a full refund, which we do not feel is warranted given the facts of the situation.

  Summary:

  • The inspection was conducted in accordance with industry standards.
  • No active plumbing issues were observed on the day of the inspection. (can provide photo evidence)
  • Corrosion was appropriately documented and noted for monitoring.
  • No hidden or inaccessible areas were omitted from the inspection.
  • A goodwill offer was made to assist the client, which was declined.

  We are confident that our inspection was thorough, objective, and compliant with professional standards. While we regret the client’s dissatisfaction, we stand by the integrity of our work and feel that our response and resolution offer were fair and reasonable under the circumstances.

  Should the BBB require any documentation, including the full inspection report, agreement, or correspondence, we are happy to provide it for review.

  Sincerely,
  Flinn Inspection Group

  Customer Answer

  Date: 03/16/2025

  I am rejecting this response because: The fact that the $150 gift card was offered, along with a request for us to waive all liability, is not only insufficient but dismissive of the serious concerns we've raised. I do not agree to waive liability in this matter. The proposed resolution does not properly address the extent of the issues caused by the inspection’s oversights.

  While I understand that InterNACHI Standards of Practice do not require inspectors to predict future failures, the condition of the water line should have been properly flagged based on its current state, not solely on potential future issues. We have consulted with multiple individuals who are far more knowledgeable about plumbing, and they have all agreed that the corrosion was substantial enough to warrant immediate attention, regardless of future predictions. This was not an issue of a plumber profiting from the repair; rather, it was a matter of addressing a known problem that should have been noted during the inspection, especially given its visible severity.

  As for the damage to the cabinet under the sink, while it could be classified it as cosmetic, the Flinn admitted that it could have been noted. It should have been marked on our report, especially since my husband specifically asked about this issue during the walk-through, making it clear that the inspector saw the damage and chose not to address it in the report. The visible water damage should have raised a red flag that this could have been an ongoing or recurring issue. Even if no active leak was observed at the time of inspection, it was still evident that this damage was caused by water, which could indicate a potential concern. This should have been recognized as a possible issue that could require further attention or monitoring. By failing to note this in the report, they did not act with due diligence in addressing the concerns raised during the walk-through.  

  I still believe a full refund is a more appropriate resolution due to the significant oversights.
  
  
  
  Regards,
  
  
  
  **** ***************

  Business Response

  Date: 03/19/2025

  Dear Ms. *******************

  Thank you again for your response and for taking the time to
  further share your thoughts and concerns. We appreciate your acknowledgment of
  the InterNACHI Standards of Practice and your understanding of the scope and
  limitations of a general home inspection compared to the specialized expertise
  of licensed professionals such as plumbers.

  As you mentioned, plumbers do bring a more technical and
  focused perspective to certain systems, and we agree that their knowledge can
  be highly beneficial—especially when assessing conditions beyond the scope of a
  non-invasive home inspection. Our inspections, per industry standards, are
  intended to identify visible and accessible issues present at the time of
  inspection—not to determine the lifespan of a component or predict future
  failure.

  We also appreciate your recognition that the water line was
  categorized under “Monitor” in our inspection report. As clearly defined on Page
  1 in the Report Key, "Monitor" indicates:

  “Systems or components that need further investigation or
  observation to determine if repairs are necessary.”
  

  We remain confident that this designation was appropriately
  applied based on the conditions observed during the inspection and in
  accordance with industry standards. While we understand your disagreement with
  this classification, it is consistent with accepted home inspection protocol.

  Regarding the cabinet area beneath the sink, while there was
  no active leak at the time of inspection, we have previously acknowledged that
  the water staining could have been noted as evidence of a past issue. However,
  as discussed, it is not the role of an inspector to speculate on the cause or
  duration of water stains in the absence of active damage or malfunctioning
  components. Such markings are often caused by common household spills, and
  unless paired with evidence of a functional defect, they do not rise to the
  level of a reportable concern.
  

  That said, we also feel it’s important to reiterate one
  additional point: if there was a known issue related to a prior water leak,
  it should have been disclosed in the seller’s disclosure, which, according
  to our records, it was not. In your own initial report of the issue on November
  27th, you stated:

  "The sink faucet needs to be replaced per a plumber
  coming out due to a leak in the basement. The plumber noted that due to one of
  the pieces attached this was likely a known issue by the previous owners.
  Additionally, there is clear water damage from under the sink where some of the
  water was pooling."
  
  This feedback from your plumber indicates that the seller may have had prior
  knowledge of the issue—something that also raises questions about the
  completeness of their disclosure during the transaction.
  

  As for our resolution, we want to reiterate that the $150
  gift card is offered solely as a gesture of goodwill to assist with
  the cost of replacing the faucet. It is not an admission of liability,
  and it reflects our sincere desire to provide some assistance despite our
  confidence that the inspection was conducted professionally and appropriately.
  

  As previously stated, the signed Release of Liability
  form is a required condition for this offer and is non-negotiable,
  as it is mandated by our insurance carrier and standard practice for resolving
  concerns of this nature.
  

  We sincerely empathize with the challenges you’re facing and
  hope this response clarifies our position. Should you wish to accept the $150
  goodwill offer, we are happy to forward the Release of Liability form for your
  review and signature.
  

  Sincerely,
  Flinn Inspection Group

  Customer Answer

  Date: 03/21/2025

  I must respectfully reject this resolution and disagree with several points made in their response and would like to address them further.

  Firstly, I would like to draw your attention to the photo (Photo 3) taken of the cabinet area beneath the sink, which clearly shows significant water damage. This is not a case of a minor, incidental spill, as they’ve suggested. The damage is far more extensive, with visible signs of corrosion and staining that go beyond what could be classified as a "common household spill." This is the exact issue my husband raised during the inspection, which is why we feel it was negligent not to note it or flag it properly. At the time, we trusted that the inspection would identify any clear problems, especially those that could affect the livability or functionality of the home. Furthermore, Flinn Inspection Group has already acknowledged that this issue was not properly noted in the report, admitting that it was a mistake on their part. This recognition further confirms our concerns about the thoroughness of the inspection.

  Additionally, I cannot support the notion that the condition of the pipe should have merely been labeled as “Monitor” and not “Replace.” According to Photo 6, it is clear to anyone with even basic knowledge of home systems that the damage was severe and the component needed to be replaced immediately. This was not a matter of needing to "monitor" a potential issue; this was an existing, visible concern that warranted a more urgent recommendation for replacement. Given the level of visible corrosion, the need for immediate replacement should have been flagged accordingly, especially since the inspection was non-invasive, and this issue was visible to the naked eye without any specialized tools or invasive methods.

  I want to emphasize that I am not here to discuss the seller’s disclosure—this matter pertains solely to the lack of thoroughness and professionalism in the inspection process itself. There must be a certain level of expertise an inspector has over a buyer, which is why their job exists. My husband pointed out one of the issues during the inspection, but it was dismissed as a non-issue. However, this very issue became a significant problem and is now evident as clear damage that should have been identified and flagged on the day of the inspection. It was an oversight that has led to unforeseen costs, and we feel that this should have been addressed properly at the time.
  

  I fully acknowledge that the inspection process has limitations, but the extent of the corrosion should have been readily visible and marked appropriately as requiring replacement. It is precisely for these kinds of issues that homeowners hire professionals like Flinn Inspection Group—to identify such concerns before they become a costly problem. Had the issue been identified properly, we would have been able to address the matter before moving into the home, avoiding the unexpected costs we’ve incurred.
  

  Regarding the Release of Liability form, I do not feel comfortable releasing liability at this time. Given the oversight in not properly identifying clear and present issues during the inspection, I do not believe this request is appropriate or fair. While I understand that the $150 gift card is offered in goodwill, it is simply insufficient to cover the actual costs we’ve faced due to the failure to adequately flag these issues during the inspection process.
  

  I continue to stand firm in my position that the appropriate resolution to this matter is a $500 refund, as this would better reflect the financial burden caused by the oversight and the failure to properly identify the need for immediate repairs.
  

  I hope you will reconsider this matter and provide a resolution that acknowledges the significant shortcomings in the inspection process. I look forward to your prompt response.

  Thank you.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the home inspection performed on my newly purchased property at *** ******* **** ********* ** *****.
  Flinn Inspected: 08/21/24
  Cost: $430.00
  New House Inspection
  Reached out to the business and was not able to resolve.
  
  Issues:
  HVAC: 2 separate professionals inspected the property—
  Found to be non-functional, as it only has emergency heat and lacks a heat pump
  Much of the ductwork is improperly installed, lying directly on the ground\
  HVAC unit itself is unserviceable due to its current installation setup, which prevents access for routine maintenance.
  Plumbing Issues:
  The plumber discovered that the pipe connectors in my home are not up to code. Specifically, rubber connectors were used where only metal connectors should be installed.

  Business Response

  Date: 12/03/2024

  Good Evening,
  I apologize for the delay in responding; we attempted to call you earlier today, and unfortunately, your emails had been going to our spam folder.

  
  The client did reach out to us with their concerns, which we have thoroughly reviewed in accordance with the terms of our agreement and our Standards of Practice. Many of their concerns relate to code violations as identified by other professionals. As general home inspectors, we are not authorized to assess or report on code compliance during our inspections. These matters fall under state or county regulations and are outside the scope of a home inspection.
  We understand that some professionals may not fully grasp these limitations and may inadvertently provide customers with misleading information. Below is the letter we provided to address the concerns raised:

  ------------------------------------

  Subject: Response to Your
  Concerns Regarding the Inspection at *** ******* ***
  
  Dear Mr. ****,
  
  Thank you for taking the time to
  share your concerns regarding your recent home inspection. We completely
  understand how upsetting it can be to face unexpected issues after purchasing a
  property, and we want to address your concerns with care and professionalism.
  
  At Flinn Inspection Group, we
  strive to provide thorough and reliable inspections while adhering to the
  Standards of Practice outlined by InterNACHI, as well as the terms of the
  agreement you signed prior to the inspection.
  
  We understand that you feel these
  issues should have been flagged during the inspection. Other clients have felt
  similarly when unexpected concerns arose after moving into their home. However,
  they found that understanding the scope of a home inspection helped clarify
  what is and is not within the inspector's ability to evaluate.
  
  Scope of a Home Inspection
  Home inspections are visual and
  non-invasive evaluations of a property’s condition at the time of inspection.
  Specifically, for HVAC systems, plumbing, and other components:
  HVAC Systems:
  Inspectors assess general functionality and
  condition using normal operating controls.
  We do not evaluate code compliance, the installation
  adequacy, or detailed interior components, such as heat exchangers or
  ductwork beneath flooring.
  Issues like duct placement, system components like
  a heat pump, or lack of service accessibility often require specialized
  HVAC contractors to identify.
  Plumbing Systems:
  Inspectors evaluate visible and accessible plumbing
  components, testing flow and functional operation of fixtures.
  Compliance with building codes or hidden
  conditions, such as the type of connectors used, is outside the scope of
  our inspection.
  Other Items Mentioned:
  The Dishwasher was operational at the time
  of inspection, as noted on pages 21-22 of the report.
  For dryers, we inspect the mechanical
  exhaust system in the laundry area. Any issues with the exhaust would
  have been included in the report. However, the inspection does not
  require us to turn the dryer on.
  During the inspection, all handles for the
  kitchen and bathroom faucets were functional and intact, and every
  faucet was tested for operation.
  
  These exclusions are documented in
  both the Standards of Practice and the inspection agreement you signed, which
  specify that compliance with the Nachi standards of practice that state codes
  are not part of the inspection, nor is the assessment of concealed components.
  
  Next Steps
  While we cannot assume liability
  for code violations or concealed issues, we want to help you move forward:
  Contact the Seller:
  We recommend reaching out to the seller or their
  agent to inquire about the HVAC installation and plumbing work. They may
  have knowledge of prior modifications or the professionals involved.
  This information can provide clarity and
  potentially assist in resolving these issues.
  Documentation:
  If further action is necessary, we are happy to
  provide a copy of the inspection report and any related documentation to
  assist you in discussions with the seller or other professionals.
  
  We empathize with the frustration
  these challenges have caused and are committed to supporting you where we can.
  If you have additional questions or require further assistance, please don’t
  hesitate to reach out.
  
  Sincerely,
  Flinn Inspection Group

  Here is copy of the signed agreement:

  
  (Please read carefully) 
  THIS AGREEMENT is made and entered
  into by and between Flinn Inspection Group, LLC referred to as
  “Inspector”, and ******* **** 
  In consideration of the promise
  and terms of this Agreement, the parties agree as follows: 
  The client will pay the sum of $430.00 (plus
  any processing fees when paying via credit/debit card)
  for the inspection of the
  “Property,” being the residence, and garage or carport, if applicable, located
  at *** ******* **** ********* ** *****. The fee shown in this
  agreement reflects the total amount owed to Flinn Inspection Group, LLC for all
  inspections ordered. This agreement is not only for the “Home Inspection”
  portion but also for all ancillary inspections that may have been ordered.  
  If the inspector damages the home/property during the
  inspection, the inspector will be held individually liable to repair the
  damage up to the cost of the home inspection. 
  The Inspector will perform a visual inspection and
  prepare a written report of the apparent condition of the readily
  accessible installed systems and components of the property existing at
  the time of the inspection. Latent and concealed defects and deficiencies
  are excluded from the inspection. 
  The parties agree that the “Standards of Practice”
  (the “Standards”) shall define the standard of duty and the conditions,
  limitations, and exclusions of the inspection and are incorporated by
  reference herein. If the State/ Province where the inspection is performed
  imposes more stringent standards or administrative rule, then those
  standards shall define the standard of duty and the conditions,
  limitations, and exclusions of the inspection. 
  The parties agree and understand that the Inspector
  and its employees and its agents assume no liability or responsibility for
  the costs of repairing or replacing any unreported defects or deficiencies
  either current or arising in the future or any property damage,
  consequential damage or bodily injury of any nature. If repairs or
  replacement are done without giving the Inspector the required notice, the
  Inspector will have no liability to the Client. The Client further agrees
  that the Inspector is liable only up to the cost of the home inspection.
  This clause may be contrary to local law. Please verify
  applicability. 
  The parties agree and understand the Inspector is not
  an insurer or guarantor against defects in the structure, items,
  components, or systems inspected. INSPECTOR MAKES NO WARRANTY, EXPRESS OR
  IMPLIED, AS TO THE FITNESS FOR USE, CONDITION, PERFORMANCE OR ADEQUACY OF
  ANY INSPECTED STRUCTURE, ITEM, COMPONENT, OR SYSTEM. 
  If Client is married, Client represents that this
  obligation is a family obligation incurred in the interest of the
  family. 
  This Agreement, including the terms and conditions on
  the reverse side, represents the entire agreement between the parties and
  there are no other agreements either written or oral between them. This
  Agreement shall be amended only by written agreement signed by both
  parties. This Agreement shall be construed and enforced in accordance with
  the laws of the State/ Province of Ohio, and if that State/ Province laws
  or regulations are more stringent than the forms of the agreement, the
  State/ Province law or rule shall govern. Client has read this entire
  Agreement and accepts and understands this Agreement as hereby
  acknowledged. If no State/Province regulations apply, this report adheres
  to the ASHI Standards of Practice, which is available upon request. 
  
  ADDITIONAL TERMS,
  CONDITIONS, AND LIMITATIONS 
  Systems, items, and conditions
  which are not within the scope of the building inspection include, but are not
  limited to: radon, formaldehyde, lead paint, asbestos, toxic or flammable
  materials, molds, fungi, other environmental hazards; pest infestation;
  security and fire protection systems; household appliances; humidifiers; paint,
  wallpaper and other treatments to windows, interior walls, ceilings, and
  floors; recreational equipment or facilities; pool/spa water purification
  systems (ozone generator/saltwater, etc.); underground storage tanks, energy
  efficiency measurements; motion or photo-electric sensor lighting; concealed or
  private secured systems; water wells; all overflow drains; heating system’s
  accessories; solar heating systems; heat exchangers; sprinkling systems; water
  softener or purification systems; central vacuum systems; telephone, intercom
  or cable TV systems; antennae, lightning arrestors, load controllers; trees or
  plants; governing codes, ordinances, statutes, and covenants; and manufacturer
  specifications, recalls, and EIFS. Client understands that these systems,
  items, and conditions are excepted from this inspection. Any general comments
  about these systems, items, and conditions of the written report are informal
  only and DO NOT represent an inspection. 
  The Inspection and report are performed and prepared
  for the sole and exclusive use and possession of the Client. No other
  person or entity may rely on the report issued pursuant to this Agreement.
  In the event that any person, not a party to this Agreement, makes any
  claim against Inspector, its employees or agents, arising out of the
  services performed by Inspector under this Agreement, the Client agrees to
  indemnify, defend, and hold harmless Inspector from any and all damages,
  expenses, costs, and attorney fees arising from such a claim. 
  The Inspection will not include an appraisal of the
  value or a survey. The written report is not a compliance inspection or
  certification for past or present governmental codes or regulations of any
  kind. 
  In the event of a claim by the Client that an
  installed system or component of the premises which was inspected by the
  Inspector was not in the condition reported by the Inspector, the Client
  agrees to notify the Inspector at least 72 hours prior to repairing or
  replacing such system or component. The Client further agrees that the
  Inspector is liable only if there has been a complete failure to follow
  the standards adhered to in the report or State/Province law. Furthermore,
  any legal action must be brought within one (1) year from the date of the
  inspection or will be deemed waived and forever barred. 
  This inspection does not determine whether the
  property is insurable. 
  We shall not be held liable for any discussion in the
  field.  All items must be documented in the report.
  Exclusions of systems normally inspected will be
  noted in the report as well as why they were not able to be inspected.
  In the event of a cancellation that occurs less than
  24 hours prior to the inspection you will pay a $150 fee in addition to
  the cost of any add-on inspection that has already taken place.
  In the event the electricity, water, or gas is not
  on, we will still conduct our normal inspection and note these items as
  limitations for the same inspection fee.  If we are asked to return
  to the house at a later date, once the utilities are on, we charge a $150
  travel fee.
  
  Claims
  If you believe you have a claim against us, you agree
  to provide us with the following: (1) written notification of adverse
  conditions within seven days of discovery; and (2) immediate access to the
  premises. Failure to comply with these conditions releases us from
  liability.
  You agree that any litigation arising out of this
  Agreement shall be filed only in the Court having jurisdiction in the
  County where we have our principal place of business. If you fail to prove
  any claim against us, you agree to pay all our legal costs, expenses, and
  fees incurred in defending that claim.
  If a court declares any provision of this Agreement
  invalid, the remaining provisions remain in effect. This Agreement
  represents our entire agreement; there are no terms or promises other than
  those set forth herein.  No statement or promise by us shall be
  binding unless reduced to writing and signed by one of our authorized
  officers.  Any modification of this Agreement must be in writing and
  signed by you and by one of our authorized officers. This Agreement shall
  be binding upon and enforceable by the parties and their heirs, executors,
  administrators, successors and assignees.  You will have no cause of
  action against us after one year from the date of the inspection.
  You agree to pay all costs and attorney’s fees
  incurred in collecting the fee owed to us. If the Client is a corporation,
  LLC, or similar entity, you personally guarantee payment of the fee.
  If a court finds any term of this Agreement ambiguous
  or that it otherwise requires judicial interpretation, the court shall not
  construe that term against us by reason of the rule that any ambiguity in
  a document is construed against the party drafting it. You had the
  opportunity to consult qualified counsel before signing this Agreement.
  If there is more than one Client, you are signing on
  behalf of all of them, and you represent that you are authorized to do so.
  
  DEFINITIONS 
  Apparent Condition: Systems and components are rated
  as follows: 
  SATISFACTORY (Sat.) -
  Indicates the component is functionally consistent with its original purpose
  but may show signs of normal wear and tear and deterioration. 
  MARGINAL (Marg.) -
  Indicates the component will probably require repair or replacement anytime
  within five years. 
  POOR - Indicates the
  component will need repair or replacement now or in the very near future. 
  SIGNIFICANT ISSUES - A
  system or component that is considered significantly deficient, inoperable or
  is unsafe. 
  SAFETY HAZARD -
  Denotes a condition that is unsafe and in need of prompt attention. 
  Installed systems and components: structural
  components; exterior; interior; roofing; plumbing; electrical; heating;
  central air-conditioning (weather permitting); insulation and
  ventilation. 
  Readily accessible systems and components: only those
  systems and components where Inspector is not required to remove personal
  items, furniture, equipment, soil, snow, or other items which obstruct
  access or visibility. 
  Any component not listed as being deficient in some
  manner is assumed to be satisfactory. 
  
  Terms and Conditions of the 90-Day
  Guarantee:
  This guarantee is valid for 90
  days from the date of the home inspection. The guarantee covers the specific
  items and areas that were inspected during the initial home inspection.  The
  guarantee does not cover issues arising from conditions not present or
  observable during the inspection, changes made to the property after the
  inspection, or issues caused by the homeowner or third-party contractors. 
  If you discover a covered issue within the 90 days, you must notify Flinn
  Inspection Group, LLC promptly. Notification should be made in writing and
  include a detailed description of the issue.  Our liability under this
  guarantee is limited to the cost of the original home inspection fee. We are
  not liable for any consequential or incidental damages.
  Your inspection may include a
  complimentary Home Assistant to help simplify the next steps
  of your pending move.  The team will contact you after
  the inspection on the day/time you select to review the best options
  for insurance, movers, tv/internet, etc.  If you prefer not to be
  contacted simply remove the offer when prompted while signing the inspection
  agreement.
  Flinn Inspection Group, LLC
  assumes no liability or responsibility for any and all inspections completed by
  third-party vendors.
  

  _________________________________________

  Please feel free to reach out if you have any further questions.

  Customer Answer

  Date: 12/05/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******* ****