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Business Profile

Trucking

US Interstate And Rail LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The experience we had with US Interstate & Rail was horrific. My mother moved from CT to VA to be closer to me in VA. We received an original quote for $2219.05 and paid it. The agreement was also for them to store her belongings for a month. On move day, when we had no choice, they changed the estimate to $8059.21 and we were required to pay the difference. That is not even the worst part. The movers were rude, forced her to leave some of her belongings in CT- stating there was no room in the truck, when there was. When her belongings got to VA, an employee, ***, called and said they were delivering her belongings rather than storing them. He was extremely rude and it ended in a screaming match and they finally stored her belongings. They COMPLETELY DESTROYED her things and it WAS intentional. Legs were kicked off her furniture- wood split off. It looked like a foot went through the back of her dresser. Her filing cabinet was in pieces, all of her furniture was nicked and damaged. Many of her belongings were not even delivered to include 2 rugs, a floor lamp and a queen size down comforter. Due to the circumstances of my mother’s move, her belongings stayed in storage for more than a year and a half. Therefore, we did not know the extent of the damage in losses of this move. Furthermore, in order to file a complaint the company, we need detailed pictures and receipts of all of her damage furniture. Some of these things, my mother has had for a very long time and she no longer has the receipts. We never filed a claim with the company because we were unaware of all they have done. We did not file a complaint with the BBB because we did not know the damage.

    Please note- there is not enough MB to attach more than 2 photos to this complaint. This is not full documentation.

    Customer Answer

    Date: 01/31/2025

    On
    6/27/23, we (myself and my mother, ********* *****- senior citizen, person
    being moved)signed a contract with ***** ********** ******* LLC. They turned
    out to be a third-party and gave our job to interstate and rail. The move with
    interstate and rail occurred on 7/28/23. Interstate and rail stored my mother’s
    property for one month free of charge. Then another private subcontractor named
    ***** moved our things to a storage unit in ******* **** on 8/26/23. The
    property was stored at the storage unit in ******* **** for the duration of the
    time and we paid monthly rent. I have documentation from ready relocation
    experts and the phone number and first name of the man that moved the property
    into the storage unit in August.

US Interstate And Rail LLC is NOT a BBB Accredited Business.

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