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Business Profile

Auto Body Repair and Painting

Penney's Auto Body, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Penney's Auto Body, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Penney's Auto Body, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They told us 2 to 3 weeks to repair our truck. They have been paid by Allstate Insurance. We took the truck to them Nov 25. Dec 19, 2024 we were told the week after Christmas. We still do not have our vehicle back and Shawn hung up on us today.

      Business Response

      Date: 01/10/2025

      Vehicle has been finished and returned to customer 1/8/2025.  Customer was pleased with the repairs that were done.  We sincerely apologized again for the lengthy hold-ups, and again explained that we were heavily delayed by the insurance company.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [[BBB transcription via mail, see attachment for complete complaint details]]

      I had my truck taken into Pennys Auto Body for rear end damage after job was completed I went to pay what I owe and collect my keys. After I looked over the repairs I got into my truck and noticed speed odometer broken. Notified the employee and didnt have much to say nor did not want to fix the issue.

      Business Response

      Date: 07/02/2024

      I have attached documentation showing all the operations
      included for me to take the gauge cluster apart to remove the needle, which
      would total about 6 hrs of labor.  I have
      also attached several instances of speedometer/tachometer needles falling off
      of the same year truck, proving that this is a known issue.  Neither myself or my crew were inside the
      vehicle taking anything apart.  The only
      times we were ever inside the vehicle was to move it around the shop during
      repairs.  Also, seeing that this is a known
      issue, while unfortunate that it happened while it was in my shop, it was going
      to happen no matter where it was, or who was in it.  While I understand the customer’s
      frustration, this damage was not caused by us, and is not our responsibility to
      fix.  I will gladly answer any questions
      or concerns that anyone has, but the speedometer needle falling off was not
      related to the accident, or the repairs that were done in our shop.  Thank you

      Customer Answer

      Date: 07/09/2024

      [[ BBB transcription via phone]]

       

      Consumer stated they have been in contact with multiple dealerships that deal with their specific truck and were informed that there are no recalls and have not been any recorded issues with the needle/speedometer. Believes the business is responsible for repair as this occurred in their possession. 


      Business Response

      Date: 07/15/2024

      I have attached another copy of our estimate, and again, the
      several instances of the same problem, with the text this time.  As you can see from the estimate, we did no
      work inside of the cab of the vehicle. 
      The bed was removed, and we were only inside of it to move it around the
      shop.  Just because there are no recalls
      for something, doesn’t mean there isn’t a known problem.  Given the age of the vehicles, and the
      relative mileage, they were definitely out of warranty, so dealerships nor the
      manufacturer will take responsibility for an issue like this.  They will blame it on age and wear.  Also, I have found several videos showing how
      to replace the needle, and ads to buy the needles individually.  These resources would not be available if
      there wasn’t a known issue.  Again, while
      I understand the customer’s frustration, this was not a result of the repairs
      that were done in our facility.  It’s
      just a coincidence that it happened to be here when it happened, but it would
      have happened.  Thank you

    Penney's Auto Body, Inc. is BBB Accredited.

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