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Business Profile

Asphalt

JD's Asphalt Maintenance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asphalt.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to bump out our driveway to accommodate our camper. We measured out the area and received an estimate of $3000. We agreed to the price and set a date for service. The company rescheduled twice before actually coming out. The driveway looked great upon completion and they were paid the full amount by check in mid May. We were told to let it cure for 72 hours before driving over it. We waited two weeks before anything was driven over the area. Once we did start using it, the asphalt began to move and buckle. It had not cured properly. We contacted the company numerous times asking them to come out and look at it so we could get it resolved. We were promised visits multiple times with no one coming out until we threatened to seek action from the BBB. They finally sent someone out, the son of the owner who had been responsible for the job, and he promised they would make it right. He stated “even if we have to pull the whole thing up and start over, we want to make sure you are happy.” He stated he had never seen a driveway do that before and wasn’t sure what was going on with it. He told us his mom (this is a family run business) would call and get us on the schedule within the next two weeks. We never heard back so I called numerous times again and left messages with no call backs. I was finally able to get ahold of them and the mom said she would call back and never did. My final contact with them was on Thursday July 28 when I left a message stating “If you don’t call me back with a date by the end of business tomorrow, I will be contacting the BBB.” I received no response back, so we are now asking for your help to resolve this issue. The driveway looks horrible and is still soft after almost three months. We would like our money back at this point so we are able to get it done properly by another company. We have given this company too many chances to make it right and they refuse to work with us on it.

    Business Response

    Date: 08/15/2022

    8.15.2022, BBB received phone call from Elizabeth D********* stating they have been out of town and just returned. Elizabeth said she will get in touch with consumer today.

    Customer Answer

    Date: 09/07/2022

    9.7.2022, BBB received phone message from consumer stating that business showed up today to address the problem.

JD's Asphalt Maintenance is NOT a BBB Accredited Business.

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