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Business Profile

Athletic Apparel

614 Hockey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with 614 Hockey on 2/13/25 and it still has not been fulfilled as of 6/24/25. I have called the business, emailed on numerous occasions, and conversed with them via Instagram Direct Message (DM). Most recently (today), they read my message and did not respond. On 5/23/25 I left a comment on an ************** of theirs calling them out on leaving my order unfulfilled, as well as not replying to my messages on multiple platforms. They immediately REMOVED my comment from their post and Direct Messaged me stating that they would check on my order and apologizing for their lack of communication, yet no resolution has been provided. The product that I ordered was around $70 so at this point they have just taken my money without providing a product. After a ****** search, I saw that other customers were complaining on the platform Reddit about similar issues occurring within the past 2 years. They also cite no responses from the business owner and their money being kept for months without receiving a product. Clearly, I am not the only one experiencing this issue. This item was a gift for my significant other, so I just want to receive the order to be able to give it to him- rather than being refunded. I want 614 Hockey to be held accountable, especially since it seems that others are having similar problems.

614 Hockey is NOT a BBB Accredited Business.

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