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Business Profile

Heating and Air Conditioning

McAtee Plumbing, Heating & Air

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for McAtee Plumbing, Heating & Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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McAtee Plumbing, Heating & Air has 7 locations, listed below.

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    Customer Review Ratings

    2.81

    Average of 31 Customer Reviews

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    Review Details

    • Dr. M H

      Date: 07/14/2025

      Very unprofessional. They sent a technician to repair a leaking pipe coming from my water heater. Unfortunately, it pipes ran through a bedroom. He drilled two large holes one in the closet and the other on the bedroom floor. He busted a pipe while drilling, then repaired it. And LEFT TWO GAPING HOLES IN MY HOUSE. He told me he was told to just fix the pipe. We have to repair the holes ourselves and clean up after him! There was MUD all over my bedroom carpet, on my closet walls all leading to my front door. Not to mention. The dirt and dust all over clothes, furnitures, and ceiling. The entire room look like a tornado hit it. I'm stuck cleaning and washing walls, floor, carpet, furniture and clothing. How is this right????

    • James H

      Date: 07/07/2025

      ***** for the Columbia, ********* was the complete professional. He explained everything that he did, showed me a leak I didn't know I had and then fixed it. He left his work areas as clean as he found it, he even provided his own cleaning supplies. I am very satisfied and will use them in the future.

    • marvin k

      Date: 06/27/2025

      McAtee technician was doing a routine check of my inside sewer system. The technician used a TOO LARGE auger head rupturing the sewer. When using this auger head the technician persisted in forcing the auger down as far as he could even though it was shaking the concrete floor. When he pulled the auger out it was covered with mud, indicating a ruptured sewer line. I NEVER had a ruptured sewer line prior to this time. He ran a camera down the sewer showing a rupture located in my living room.

    • Cherese C

      Date: 06/25/2025

      This company is a joke!! I wish I would have read the reviews on ***, this also explains why they are so pushy about reviews!! They had to come to my house to try to fix a plumbing issue threeeeeee times! Then they keep calling pushing the time further back! This make the home warranty place a joke as well, hiring trash companies like this one!!

    • Christy S

      Date: 06/03/2025

      ***** is very knowledgeable, takes his time thoroughly to make sure the issue was resolved, and always professional.

    • Don R

      Date: 04/03/2025

      If I could give negative five stars, I would! This was, without a doubt, the worst customer service experience I have ever hadand Ive had some bad ******* first, everything seemed fine. This company was referred by my home warranty provider, and they responded quickly. The technician diagnosed the issue and said I needed two parts: a fan and a control board. A week later, he returned and installed the fan, but when I asked about the control board, he said it was still on order and that they would contact me once it arrived.Two weeks passed with no update, so I called to check the status. To my surprise, I was told that my job ticket had been closed. I explained that I was promised a control board and had never been contacted. The representative assured me she would look into it and get me back on the schedule.After two more days of silence, I called again. This time, I spoke with the original representative who had first reached out to me. After explaining the situation yet again, she placed me on hold to contact the technician. When she returned, she said the technician had no record of the control board and had confused my job with *************** that means.She then told me to call my warranty company and request a recall order, claiming that my AC wasnt working. I pointed out that this would be dishonest and could constitute insurance fraud. I made it clear that all I wanted was the part I had been promised. Her response? Theres nothing I can do.Frustrated, I asked how she would feel if she were in my position. Her reply? I dont know since Im not in your *********** advice? Stay far away from this company. If you check other reviews, youll see plenty of similar horror stories.

    • Alberto M

      Date: 03/20/2025

      Company needs to be shutdown. Absolutely joke. Reason why I am cancelling HomeServe because they recommended these fools for hot water tank replacement. By the way, waited for a week just to replace a hot water tank. Then when you call these fools, they never answer. Do not use Mcatee Plumbing for anything. If ********* recommends them, refuse to have them service anything.

    • James S

      Date: 01/29/2025

      James S

      Date: 01/29/2025

      Hired to do a job at home that had three problems...1) slow drainage in kitchen sink 2) toilet slow drainage in master bathroom 3) water coming from baseboard in guest bathroom They came out June 28, 2024 and temporarily stopped problem 1. It was determined that parts were needed for problem 2 on June 28, 2024. McAtee came back out on July 8th to fix problem 2 only it turned out to be a temporary fix. On August 6, 2024 McAtee came back out to fix problem 2 and 3. Unfortunately from the inadequate work that was done on July 8, 2024, sewage spilled out in my crawl space and master bathroom toilet and shower drain... McAtee repaired problem 2 but Not problem 3 on this final day...the sewage that spilled out due to the inadequate work done on July 8, 2024 was left for me to hire and pay for from McAtee company because the supervisor ** says his workers stated that the sewage was previously there ...I took them to court in which I was awarded on January 9, 2025 $1,105.68 in which McAtee hasn't paid as of January 29, 2025

      McAtee Plumbing, Heating & Air

      Date: 01/30/2025

      On 6/28/2024 McAtee LLC responded to ******************** via a work order through a third party warranty provider to address concerns of drainage issues. McAtee successfully cleared a blockage in the kitchen sink drain line, and attempted to cable from a pulled toilet as well as the shower drain to clear an additional blockage. The McAtee ********** then proceeded to enter the crawlspace as the attempots to clear the blockage were unsucessful. Once in the crawlspace the tec hnician found there was a crack in the sewer lateral within the crawlspace, allowing sewage to leak into the crawl. Due to the nature of the needed repair the ********** was forced to reschedule the repair so that a second ********** could be on site to assist. On July 8th, 2024 the original ********** as well as a second ********** arrived at the address, and provceeded to repair the drainage issue in the crawlspace using a pices of PVC pipe and no hub coupling per code. On August 6th, ****************************************************************************************** the bathroom. THis ********** being the senior ********** in that market. The ********** determined the bathroom wall needed to be cut open in order to address the leak, this being a seperate issue from the previous visit. The homeowner refused to sign the waiver required before any cutting of walls or repairs of this tytpe can proceed. THis waiver is required by McAtee as well as the third party warranty provider. DO to the customer refusing to sign and acknowledge the access waiver, and the policy of the theird party warranty provider requiring it we could not proceed with the repair. McAtee also had a seperate work order for a external sewer blockage. The ********** cabled and cleared the external sewer line by removing a no hub band to access the pipe. Once the sewer line was cleared, the no hub was reinstalled and tested with zero leaks. The ********** also verified that the crawlspace had zero need for remediation, nor was there any remediation equipment on site.

      James S

      Date: 02/05/2025

      On June 8, 2024, the technician didn't see any sewage leak in the crawl space as indicated in McAtee response. The technician took pictures on that day of the crawl space in which I have that proves this point. On August, 6, 2024, the issue the technician was scheduled to fix was DIRECTLY related to the unsuccessful repair done on July 8, 2024. The sewage that backed up in the Master Bathroom shower and toilet was due to the INCORRECT INSTALLATION of the *** pipe and no hub coupling per the technician on site on August 6, 2024. The waiver that I was asked to sign on August 6, ************************************************************************ the Master Bathroom shower and toilet and the Guest Bathroom leakage. The technician on that day refused to work on the leakage in the Guest Bathroom which prompted me to NOT SIGN the work order. There was no waiver in question for fixing the Guest Bathroom leakage. Because of the IMPROPERLY work done, sewage spilled into the crawl space needing remediation after the work was done on August6, 2024. The work needed to remediate the crawl space started on August 6, 2024 by a remediation company. As of February 5, 2025, McAtee HASN'T paid a COURT AWARDED JUDGMENT of $1,105.68.

    • Kenya W

      Date: 12/11/2024

      I placed a service request through ********* to repair my HVAC. The heat was not working properly. (The heat will turn on for about an hour then the air will blow cool. Eventually hot air will blow again) They assigned me to McAtee. The representative contacted me and sent a repairman on Nov. 19, 2024. After a few minutes of looking, the repairman stated that the damper switch was not opening, it is not covered through Homeserve and the cost would be $500. I signed forms through an app on his phone and he assured me that I would be emailed a copy of the forms. They were NOT emailed at that time. At that visit, I thanked him for the estimate and I told him that I would be calling in the future to repair. On December 6, 2024, I called the main number ending with 3365 to get the written estimate from the company and possibly schedule an appointment. My call was returned by **** but showed up on my caller ID as *. ****** last 4 digits 9400. At this call, the repairman had my previous information and I was given another verbal quote of $600 for the same job and that it must be paid CASH on the spot. He knew the weather was getting down to 22 degrees that night, this was a family, and there was a great need. I stated that I needed a WRITTEN estimate. He finally provided the estimate on December 6, but there was no estimated COST just what he ASSUMED the issue may be. VERY UNPEOFESSIONAL, VERY DISHONESTSTAY AWAY

    • Maurice T

      Date: 12/03/2024

      As I am a customer of *********, I recently had to have a plumber come to the house. McAtee Plumbing the company associated with *********. The representative of McAtee arrived promptly on time as promised and within 30 minutes or so the problem was alleviated. *** was as professional, courteous and knowledgeable as one would want. Such a good experience. ********* and McAtee should be proud to have him as a employee

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