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Business Profile

Transmission

Aamco Transmissions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business fix my car without knowledge and demanding payment of 5000 dollars. I verbally told the manager that was too high for my budget and I need it towed to a different location my car dealership. He said thats fine it can sit til they are ready. I called to set up the tow and he stated my car is ready for pickup for next business day. I told him I told him I didnt want them to fix my car and he stated the work is done and I can apply for a credit card. Said the approval was sent and messages by a link. The link sent over was an invoice. We were on the phone and I stated to him that is way too much for me. I never signed document, no proof of id or even seen them in person. Everything was over the phone and only communication was when I was calling.

    Business Response

    Date: 12/26/2024

    Per conversation with the business, this was taken care of through the home office.  

    Customer Answer

    Date: 12/30/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22481573

    I am rejecting this response because:  this was not handled correctly.

    Regards,

    ****** ****

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2017 I dropped off a black ******************************************* my name for transmission repairs. At the time I was residing in *************. The transmission got fixed but then I had to set up a payment plan with the shop. However I had a series of events happening that caused me not to keep up with the payments, then I had to relocate to the East Coast, in **************. On July 2021 when I contacted the shop they said that the minivan was being stored there and I had to pay them and have the vehicle removed from their premises. On March this year I went to the shop to inquire about the **** Aerostar so that I could settle any payments /storage fees. The person kept telling me that they dont have the **** Aerostar minivan with them, that it could have been impounded. So I checked with the ****************************** as well as the Columbus impound lot; they explained that they did not have any records of my vehicle being impounded/ towed. Im submitting this complaint because I dont see and title transfer on my end, as I check with the Ohio BMV.

    Business Response

    Date: 08/09/2024

    The vehicle was impounded years ago with over $20k in storage fees.

    Shop is not responsible for vehicle abandoned 7 years with no contact from customer. 

     

    Customer Answer

    Date: 08/10/2024

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22109875

    I am rejecting this response because: 

       The business has not stated/explained on what happened to my vehicle - the black **** Aerostar with Ohio plates GGZ6602. 
      I checked with the police departments of ************ & ******** and they dont have any records of my vehicle being impounded/towed.

    Regards,

    *************************

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally dropped my car off November 2nd 2022 I was told the engine was getting replaced it would be ready November 112022 I called Friday November 11,2022 numerous times no answer finally talk to someone they said they wasn’t sure if it would be done then called later they said Monday which was November 14 2022 I called Monday they said the person working on car was on lunch I called them
    Back left me on hold for 45 mins came back to the phone and said car won’t be ready for a couple more days I proceeded to ask what is a couple days worker said maybe Friday he said the person working on the car has never worked on my type of car which is a Chevy equinox this was the manager I was speaking to there was no updates with my warranty company I was originally told the work of putting the engine is would only take 14 hours

    Business Response

    Date: 12/12/2022

    Account: S995
    To: SilverRock Warranty
    From: Rytran Inc.
    *******************
    6450 E Main St
    Reynoldsburg
    OHIO
    43068


    CASE#: 18406045

    The complaint filed 11-15 was picked up and invoiced on 11-16.
    The customer in question had a warranty company, with multiple steps involved between diagnostic, parts ordering, and certifying the used engine being used. The vehicle has since been picked up and signed for, but if the customer wishes things to be done faster I advise them to speak with their warranty company.
    Please see the attached Invoice from AAMCO.

Aamco Transmissions is NOT a BBB Accredited Business.

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