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Business Profile

Wheelchair Accessible Vehicles

Mobility Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchair Accessible Vehicles.

Reviews

This profile includes reviews for Mobility Works's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mobility Works has 90 locations, listed below.

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    Customer Review Ratings

    2.38

    Average of 26 Customer Reviews

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    Review Details

    • Stanley B

      Date: 03/13/2023

      Stanley B

      Date: 03/13/2023

      Booked a wheelchair accessible van, and received a confirmation. In ******* and now they call and say they don't have a van. How can they do this? I have ALS / *********************** and I am confined to my wheelchair. My family is crushed. Sad to say this is probably our last family vacation.

      Mobility Works

      Date: 03/24/2023

      Hello,Listed below were the steps taken to ensure the client was serviced as originally promised. MobilityWorks strives to give our clients great experiences when purchasing, servicing and renting our vehicles. Client (*************************) booked online Friday March 10th A client was on the phone booking with the store administrator simultaneously for the same van (our last available)Monday morning the client was called to let them know it was overbooked and we wouldnt be able to accommodate their booking We reached out to the client Tuesday March 14th and offered to get a vehicle for them from another location The client called back on Thursday March 16th and we offered her a complimentary rental for the weekend as well as accommodating the original booked reservation on the 20th They were extremely pleased with the resolution The client picked up the vehicle on March 17th and is currently still in the vehicle Sincerely,*************************** Director of Rental Operations

    • Marybeth C.

      Date: 01/27/2023

      Marybeth C.

      Date: 01/27/2023

      My personal experience with mobility works was completely unsatisfactory. My disabled elderly mother was interested in obtaining a wheelchair van and the sales team couldn't do enough to support her in a purchase despite family objections to purchase vs. lease based on health concerns. Major selling point by salesperson the fact that MobilityWorks will buy the van back from you as long as it's in good condition. Unfortunately, my mother died a few months after her purchase of this van (less than 5 months actually). It was virtually impossible to connect with the sales manager. My sister and I called repeatedly and left messages for *** to return our calls to discuss the sale of the van back to Mobility Works. I was lucky enough one time to confide in the receptionist that I wondered why he would never return my calls despite leaving messages for him on his voice mail, and she transferred me directly to him. When I asked the sales manager why he didn't return my calls, his response was that he had taken some time off for the holidays. I accepted that until two weeks later when he still wouldn't return my calls. My sister also tried reaching him without any call backs. She finally circumvented him and reached a member of the sales team who was responsive and communicative even though the sales manager was the determining person for price. Long story short - we sold the van to a private buyer rather than continue the degrading experience of basically begging this company for communication to buy back a van they emphasized would be repurchased if kept in good condition. Hopefully this review will bring some changes to the repurchase communication process for other people who may find themselves in our situation.

      Mobility Works

      Date: 03/20/2023

      Dear ******************,MobilityWorks is sorry to hear of your mothers passing. We listened to your concerns that we did not respond quickly enough to complete the repurchase of her vehicle prior to your private sale. MobilityWorks remains committed to serving the community, to Be There for all wheelchair users.

    • Lindy H

      Date: 09/29/2022

      Lindy H

      Date: 09/29/2022

      The staff at the ****, ** store are incredible! ************************ and techs **** and ****** are highly knowledgeable and more importantly to **, full of compassion in their field. My husband had a Link conversion kit and hand controls installed in his new F250 and the entire process was a breeze thanks to this crew! I will never forget their kindnessall the way to the goodies gift bag given to us for our trip home!!

      Mobility Works

      Date: 10/06/2022

      Dear ****************, Thank you for taking time to post your kind remarks. I will be sure to pass along your comments to ******, *****, ********************** and the rest of the staff at the Buda/****** store. We strive for excellence every day and comments like this help drive us. Have a great day!

    • Cecil H.

      Date: 08/19/2022

      Cecil H.

      Date: 08/19/2022

      When a NEW vehicle is taken in for warranty several times for same issues it's is brought back to this costumer with same issues! Communication is awful with trying to get the issue resolved and that includes from the salesmen, Operator and the Management Supervisor, or Down to the Service manager and or repairmen. If it is possible I'd love for ***************** for Mobility Works to call me to Discuss how this issue can be resolved with me being satisfied! I have always been a faithful costumer as I have purchased several Handicap vans from them over many years, however if I can't get repairs done correctly! I'd be glad to spend my money elsewhere and assure the veteran's affairs office that puts the equipment in at Government expense that both our money is spent wisely. More so Mobility Works in ******** ******* is the shop that my vehicle is so called Servicer. I have a ***** Van lift installed and it's been issues from Day one I got it. Issue is is Bleeds down and won't open. Please fell free to call me for information so my satisfaction can be established and maybe my faith in your company can be somewhat restored.I guess if corporate wants contact information on me respond and I'll include my phone contact information so we can personally discuss this matter!!!!

      Mobility Works

      Date: 08/22/2022

      Dear **********************,Thank you for letting us know about your experience with MobilityWorks. We take customer satisfaction very seriously and have passed your review along to our Regional Vice President and Territory Manager. Someone will be reaching out to you shortly to discuss your experience. My Best, ***************************** ******* Center Receptionist

    • Michelle B

      Date: 07/28/2022

      Michelle B

      Date: 07/28/2022

      If I could give less stars I would. Charging 100-300% markup on parts that cannot be purchased other than through them. Tried to upcharge me. $4,200 for sliding door repair that ***** dealer quoted at $1300. Only different in parts is a slightly longer cable and track. Mobility ramp will not work with standard ***** parts. Refuses to service my vehicle when I asked for a detailed quote and questions the exorbitant markup on parts. Vehicle was purchased from them. They replaced the SAME parts jn 8/2019. How does a door track and roller wear out in 3 years in a vehicle that mostly sat in the driveway due to pandemic? Poor quality, horrid customer service.

      Mobility Works

      Date: 08/04/2022

      Hi Ms. ****** thank you for letting us know about your experience with us. We take customer satisfaction very seriously and have passed your review along to our Regional Manager. Someone will be reaching out to you shortly to discuss your experience.My ********************************** ******* Center Receptionist

    • John B

      Date: 07/19/2022

      John B

      Date: 07/19/2022

      I would never recommend this business but especially the Narcoossee ******* location. I was mishandled at a different location and then sent to the ******* location to fix my issues. I ended up buying a Ram Promaster and from day one have had nothing but issues with this company and my van. Im not trying to get service on my automatic door and the staff is just beyond unprofessional. They charged me $390 for the door repair and two days later tell me its going to be an additional $2500 because the door is not repairable. The Service Manager (Dalvia) is RUDE!! She has no problem speaking over you and raising her voice and then never answers the phone. She picks up and hangs up on a consistent basis (caller id). The management does nothing about this and allows this rude behavior to continue like theyre doing cash paying clients a favor and not over charging for this work. The rental car Personal is also RUDE!! She does not answer the phone and when she does she speaks with an attitude. This will not be my only poor review of this rude incompetent business because no one deserves to be treated like this as a paying customer. Companies like this get to big for their own britches and feel like they can treat disabled clients any way they want. THINK AGAIN!!

      Mobility Works

      Date: 07/20/2022

      Hi ****, thank you for letting us know about your experience with us. We take customer satisfaction very seriously and have passed your review along to our Regional Manager. Someone will be reaching out to you shortly to discuss your experience.

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