Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2023, I paid an invoice sent via ********** for half down on a fence job at my home. He had come to
  Give a quote at my home a day or two prior. He told me that if I paid half down, he could start the job that week. He will
  Not answer his phone and has not come to do the job and todays date is 11/28/2023.
  He answered his phone one time and said he would be out 11/20/2023 or 11/21/2023 after he finished another job. He did not come. Tried calling again today and no answer again. I paid 1387.58 (half down) on a 2775.16 estimate

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been contacting this company trying to get a fence built in our backyard since April. We played phone tag (mainly us repetitively contacting them) for months. They continually set dates they were supposed to come to give us an estimate and we would wait all day and they would no show. Or a couple times they called an hour before time and cancelled. When they finally came they gave an estimate of $4,810 and we agreed. They said we had to pay half down before they would call us to schedule an installation date. So we did. On June 12th we paid them $2,405. I have proof and confirmation in my email. They never called to schedule. We kept calling. We finally spoke to someone and they said they were busy and would get to us ASAP. Our parents got involved, calling and even showing up at their office and they gave us all the run around. I spoke to the owner in person at the end of June and he said he would have it completed by the 2nd week in July, that came and went and no one came. We all kept calling. They said they were busy with another project. After multiple complaints they finally came and put in one row (crooked and done poorly) and then left the project unfinished. That was in late August. And never came back. My whole family called and said they either need to come finish the project or just remove the partial fence and give us a refund. They agreed to just remove it and give us our money back. That was over 3 weeks ago, we have called- no response. So now we are out over $2000 and have a partial, poorly placed fence in our backyard. We are very upset and not sure what to do from here?? Please help us.