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Business Profile

Fireplace Services

Bright Chimney Sweep & Repair And Gas Fireplace Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplace Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    ***** from Bright Gas Fireplace Repair came to my home to fix my gas fireplace after another repairman from another company had messed it up trying to get it to work. ***** showed a video using his cellphone to his boss, *******, who said it would be $575 to rebuild it. I agreed and I authorized a charge of $287 up front on my credit card and another $287 upon completion.

    ***** asked me to turn the gas on and he began to disassemble the pilot assembly, he then called his boss, *******, back and showed him another video.  ******* then quoted me $3500 to install a whole new system. ******* said he wasn’t going to be responsible for fixing my current fireplace and blowing my house up and that I needed a whole new system. I told ******* he was trying to take advantage of me and that I had agreed to replacing parts which ***** told me he could do but ******* insisted on a whole new system for $3500!!! I told ******* that wasn’t going to happen, that I would agree to replacing parts but not to a whole new system. ******* refunded the charge of $287 on my credit card but proceeded with charging me $125 for an inspection and diagnosis.

    I would not have an issue with ******* charging me the $125 if it was going towards the repair which I originally agreed to. But when ******l tried to change it from a repair to a whole new system I no longer wanted to do business with him. He tried to take advantage of me. I do not feel I owe him anything. I mean I already knew my fireplace wasn’t working and needed new parts.

    Afterwards I had another repairman look at and disassemble the gas fireplace. He showed me it’s a very simple setup with 3 basic parts: an igniter, a gas valve, and a pilot assembly for $250 in parts.

     

    Customer Answer

    Date: 02/03/2025

    Pertaining to complaint # 22843652 , has there been a response from the business? I would like my $125 back. 

Bright Chimney Sweep & Repair And Gas Fireplace Services LLC is NOT a BBB Accredited Business.

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