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Business Profile

Boat Dealers

Spend A Day Marina

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

This profile includes complaints for Spend A Day Marina's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spend A Day Marina has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I Had purchased a pontoon boat for $35,000 plus and decided to buy a warranty for $1000. That would cover my seats if they were damaged and when my seats got damaged and I filed a claim on my seats, I was told that they would not be able to fix them. When I bought the boat, I was told by my sales person that anything and everything would be covered on fixing my seats if I purchase this warranty and now, knowing that they are not going to be fixed, I am very unhappy and not satisfied with my customer service and believe that the sales representatives Need to be coached and trained on selling these warranties you offer. If my seats are not going to be covered under the warranty I purchased I would like to have a refund of my thousand dollars back because I am not rich and I do not have money to just throw down the drain. I purchased this warranty for a good calls And to protect my boat that I was told would be covered. If this issue cannot be fixed, I will make sure I let everyone know about my experience and my service with your business.

      Customer Answer

      Date: 11/01/2024

      This is the purchase and contract of the warranty

      Business Response

      Date: 11/04/2024

      Hi *****,

      This is ******, the *** at Spend-A-Day.

      I am digging into this to see what is going on with your seat and get the history.

      I understand that the company (Serviceguard) had denied your claim.  Have you reached out to them directly as well?

      Do you have any pictures that you could send me so I can see if we can get the issue resolved for you?

      Please email to ***********************************************************************.

      Thank you.

      ****** *****

      ************

    Spend A Day Marina is NOT a BBB Accredited Business.

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