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Business Profile

Ski Resorts

Boston Mills Ski Resort, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Resorts.

Complaints

This profile includes complaints for Boston Mills Ski Resort, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Boston Mills Ski Resort, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Boston mills has erroneously charged us for lessons we did not take over a year after the fact.

      We tried to by lessons in December of 2022 but the charge was declined. We tried to reach out to understand the scheduling process and see what could be done. After much discussion with the resort last year, we decided that the best option was to not schedule at the time and just work on getting something set up for the family in 2023/2024’s winter season.

      Despite all of that, this year in November, Boston Mills decided to automatically charge us $260 for lessons that we never received. We filed a complaint with the bank and Boston Mills insists that we received lessons from a man named John Lang. this never happened. The original charge was declined, we were told the scheduling was never completed, and we never went to the resort.

      Unless Boston Mills can show that we checked in, in person, rented skis, helmets, and whatever else you need to ski (which we don’t own) I will continue to seek appropriate restitution for this fraudulent charge.

      Business Response

      Date: 01/06/2024

      [BBB transcription via voicemail]

       

      The business stated they have reached out to the consumer and offered a refund. The matter has been resolved locally. 

    Boston Mills Ski Resort, Inc. is NOT a BBB Accredited Business.

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