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Business Profile

Online Travel Agency

Cheap Flights Freak

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Reviews

Customer Review Ratings

4.16/5 stars

Average of 45 Customer Reviews

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Review Details

  • Review fromMallory K

    Date: 07/18/2023

    1 star
    We tried buying our tickets together and the information populated the wrong information on my ticket! It must have gotten crossed when we were all submitting our information, but we were all on different devices. They were going to change the name on the ticket, but we wanted to cancel. It was $75 to cancel the ticket that had incorrect information, and they wanted instant email confirmation that said "I AGREE" in all caps to the charge. We hung up and are waiting to see if there are any repercussions. It was highly scammy!
  • Review fromJulia R

    Date: 07/04/2023

    1 star
    My husband and I bought tickets on ******* airlines to go to ***** through cheapflights. We did not know about the canceled flight until 15 days out when my husband happened to go on the ******* airline site to download their app. Fortunately, ******* Airlines agreed to refund us our entire amount, which we received. However my complaint is, we had to rebook tickets on another airline and buy travel insurance from them. Cheapflights will not refund us ********************, which appears to be something they have on their own, even though we never used the insurance and had to buy new insurance because their insurance would only cover flights that they have sold. We lost over $400 in that deal!
  • Review fromfedor S

    Date: 04/17/2023

    1 star
    Booked flights (on delta) for the family from *** to *** 2+ months in advance of the flight. Went to check in day before flight and was told the tickets were "suspended". I was never informed and would have arrived at the airport with no tickets. ***** explained that these were Fraudulent tickets (via ***** airways??) and Cheapflightsfreak was responsible to inform me and provide the same tickets at the same price. Cheapflightsfreak offered me flights on a different day (no use to me), or a different flight for $400 more. I had to buy a complete new set of very expensive tickets as I was leaving the next day. So far, Cheapflightsfreakr is not offering to refund me the new tickets that I purchased. BE AFRAID, BE VERY AFRAID
  • Review fromWindy L.

    Date: 01/31/2023

    1 star
    Totally a SCAM!!I will not give any star to this ************** I posted this review in 2020 and they threaten me to remove this review right away otherwise I won't get any refund from them so I waited now since they still won't give me the credit to book my flight. They told me that my travel credit is expired for whatever stupid reasons/excuses. Now they get my free money $973. I purchased my ticket on 2019. I was told I couldn't get a refund during the pandemic even though all airlines are doing it, so they gave me a credit $973 until the end of 2021. In 2021 (July 28th) I called them that I need to use the credit, they wanted to charge $530 ($155 Change fee & $375 fare different) more than they are currently charging $900 on their same website and Delta website. I asked him to give me a reason and website that they use in their systems. He told me he can only read it to me. Then he put me on hold and checked with his supervisor. He came back and told me that they can waive the change fee $155 and I still have to pay them additional $375 to get my new ticket. Tell me where is this money going to? The company, airline or in their own pocket? ****** learned. Never trust these online travel agents. They will try to **** all your money away!I WILL NEVER USE THEM AGAIN!!!
  • Review fromMarco R

    Date: 12/22/2022

    1 star
    They are a ripoff company. I had a $500 credit due to the pandemic and they made it very difficult to use by adding fees and other made up charges, with ended up costing another $350. Due to returning to work and not having the time off to travel prior to December, I was was attempting to book a flight for the holidays, however they were not able to find a return date that was before midnight on 12/31/22 (their expiration date), therefore I lost my $500 and there was no way to extend the expiration date or even give me a partial refund. The flight was with American Airlines, who's customer service department I also contacted, but they were not able to help since the ticket was purchased through a third party. ***** airlines, on the other hand, were very helpful with honoring my credit and actually went the extra mile to help me work out the dates for a trip to Ireland.Whatever you do, NEVER BOOK A FLIGHT with this company. They have TERRIBLE CUSTOMER SERVICE and do not value their customers. If I could give them Zero stars, I would.

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